Metropolitan Operations Manager

**O’Brien® **is an iconic brand and are dedicated to delivering quality and expertise in everything we do for our customers, whether it be glazing, vehicle glass repair and replacement and electrical and plumbing.**

Our **Metropolitan Operations Manager** is accountable for the profitable growth & operational performance of the Glazing, Home and Business team across Metropolitan NSW.

We are looking for an experienced leader with previous experience in the building, field services or glass industry with a passion for operational growth and excellence.

You will be successful in this role through the timely and accurate execution of operational plans that support maximising profitability, customer service excellence and competitive operational efficiency, whilst ensuring the protection of infrastructure, assets, and compliance to operational standards.

**About the Role**:

- ** Financial delegations** in accordance with company policy to achieve financial targets for your region, which includes the responsibility for the whole of P&L, including, working closely with key stakeholders to drive overall success.
- ** Stakeholder management** across various internal leadership teams, operational teams, business partners & external customers, suppliers, industry bodies, trade unions and partners.
- ** Lead practices and behaviours** such as attraction, retention, and management of your team (including onsite and remote teams) and your customers ensuring effective practices and communication against business plans and objectives.
- ** Maximise performance** in commercial and consumer conversion, operational KPI’s and through the innovation, development and protection of our infrastructure, technology, and assets.
- ** Achieving and maintaining operational excellence** within safety compliance and assessment, glazing competency, technical estimates and quality control and management.
- ** Maintain, support, and monitor Supply Chain Management, **through effective inventory management, overseeing the system and process of stock, purchasing and ordering including maintaining and supporting supplier operations.

**About You**:

- Minimum of 5 years experiences as a State Manager or equivalent within the Glass, Construction, Field Services or Retail segments. Glass Industry experience is an desired.
- Demonstrated experience in growing sales at a local level.
- Demonstrated leadership and management experience, where you have led by example in developing and maintaining internal and external relationships, respect, and trust.
- Experience leading change to drive and create new possibilities that align with our business objectives and functional strategies on an ongoing basis.
- Be relentless, resilient, tenacious, and accountable for short and long-term goals, by removing barriers, supporting, and managing teams to ensure they remain focused in their successful delivery and achievements.
- Ability to attract, develop and retain the best talent through effective recruitment and selection processes, succession planning and ensuring the team is set up for success and provided coaching and development where needed.

**Benefits**:

- **Position**:Laptop, Phone, Vehicle Allowance & Eligibility for Annual Bonus based on KPI's
- ** Staff Discount**:Receive discount on products & services.
- ** Wellness Program**:Access to our Employee Assistance Program.
- ** Employee Rewards**:Employee rewards and exclusive discounts across thousands of retailers.
- ** Community Support**:Ability to support your favourite charities and community, including a paid volunteer day each year.
- ** Leadership Development**:Online and facilitated training programs to support your growth and development.

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.