Customer Service Specialist

1 week ago

Rouse Hill, Australia St.George Full time

Reap the benefits of working with a diverse, inclusive and vibrant team as part of one of Australia’s Biggest Bank. Bring your customer service and sales experience and build a long-lasting career in Banking and Finance

**What’s the role?**

As a **Customer Service Specialist**with St George, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals. You will refer customers to our specialist banking teams such as Home Loans and Business Banking, as well as coach customers on our digital banking offerings. This rewarding role blends sales and customer service and holds accountability for sales and referral targets - all with an uncompromising commitment to empowering our customers to make the most of their money

This is a full-time, branch-based role in Rouse Hill and the hours are across and inclusive of **Monday**to Saturday (based over 5 days)**.

**What do I need?**
- Banking experience is ideal, but not essential - your **high-performer energy**and unique ability to gauge and nurture **strong customer relationships**will be key to driving your success
- Strong experience in a **customer-facing / phone-based**sales**role
- **Resilience**, **tenacity**, and an ability to **flex**- no two days and no two customers are ever the same
- Proven experience of achieving **performance KPIs**with an uncompromising commitment to delivering an **exceptional customer service**:

- Comfortable when working with **numbers**and adept at navigating **multiple systems**

No banking experience? No problem. At Westpac Group, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us

**Why join us?**

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
- A variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help your grow your career within the bank
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

**Create your future today**

To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the _"People with Disability and/or needing Accessibility Requirements" _page on our website.

  • Customer Service Advisor

    2 weeks ago

    Rouse Hill, Australia Westpac Group Full time

    **Permanent position at St George in Rouse Hill**: - **Part-Time (35.5 hours per week) - 4x weekdays & every Saturday**: - **Located in Rouse Hill Town Centre, right next to the Metro!** **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right...

  • Customer Service Advisor

    2 weeks ago

    Rouse Hill, Australia St.George Full time

    Join our fabulous team at our Rouse Hill branch - Part-time position (35.5 hours per week) - Keep taking your career up a notch **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and delivering a...

  • Customer Service Team Leader

    2 weeks ago

    Rouse Hill, Australia Assetlink Full time

    **Introduction**: About Assetlink From humble beginnings, Assetlink have grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink...

  • Customer Service Team Leader

    2 weeks ago

    Rouse Hill, Australia Assetlink Full time

    **Introduction**: About Assetlink From humble beginnings, Assetlink have grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink...

  • Customer Service Team Leader

    2 weeks ago

    Rouse Hill, Australia Assetlink Full time

    **The Role** The Customer Service Team Leader is an integral role to the experience of our guests, as you will be our clients’ customers first point of contact and responsible for providing service excellence, as well as “delivering the magic”. The Customer Service Team Leader is also responsible for leading and mentoring a team; driving general...

  • Customer Service Team Leader

    2 days ago

    Rouse Hill, Australia Assetlink Full time

    **The Role** The Customer Service Team Leader is an integral role to the experience of our guests, as you will be our clients’ customers first point of contact and responsible for providing service excellence, as well as “delivering the magic”. The Customer Service Team Leader is also responsible for leading and mentoring a team; driving general...

  • Customer Service/pastries Assistant

    2 weeks ago

    Rouse Hill, Australia PAFU x Hokkaido Rouse Hill Full time

    We are currently looking for a motivated and energetic team member with a passion for pastries and perfection to join our new store **PAFU x Hokkaido Baked Cheese Tart** that is opening soon in Rouse Hill Town Centre. **About Us**: We want our customer to experience only the best cheese tarts, that is why our tarts are baked fresh in-store every...

  • Customer Service/pastries Assistant

    2 weeks ago

    Rouse Hill, Australia PAFU x Hokkaido Rouse Hill Full time

    We are currently looking for a motivated and energetic team member with a passion for pastries and perfection to join our new store **PAFU x Hokkaido Baked Cheese Tart** that is opening soon in Rouse Hill Town Centre. **About Us**: We want our customer to experience only the best cheese tarts, that is why our tarts are baked fresh in-store every...

  • Customer Service Specialist

    6 days ago

    Box Hill, Australia Westpac Banking Corporation Full time

    Customer Service Specialist - **Join our fabulous banking team in Box Hill**: - **Full time position available**: - **Keep taking your career up a notch** **How will I help?** We get to know our customers as people around here - not as account numbers. And that takes a team of great people giving every person who walks into our branches an equally-great...

  • Customer Service Specialist

    1 week ago

    Chester Hill, Australia St.George Full time

    **What’s the role?** As a **Customer Service Specialist**with St George, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals. You will refer customers to our specialist banking teams such as Home Loans and...