Operations Specialist

As part of our Brisbane-based Operations Excellence team, you will be responsible for analysing data and developing reports in order to achieve our objective of service excellence.

**Key Responsibilities**
- Develop, maintain, and enhance data reporting structures and processes in order to provide management with clear concise information to enable decision making
- Develop and enhance, when appropriate, reporting mechanisms in order to generate regular and ad-hoc KPI reports
- Ensure accuracy or reported information and timely distribution
- Generate ad-hoc reports as directed by management
- Contribute to station compliance by performing regular “on the floor audits” of FedEx’s policy and procedures
- Create and maintain an information database to store internal and external reports and ensure data is backed up at all times
- Create and maintain a reporting matrix
- Ensure all confidential data is stored securely
- Analyse and interpret service data in order to monitor operational performance and efficiency as well as provide insight into service performance trends
- Analyse service KPI’s in line with company models and systems
- Generate regular KPI and quality audit analysis reports for distribution to management
- Monitor trends in service performance and highlight potential opportunities for improvement to management
- Conduct ad-hoc analysis as requested by management
- Advise and consult appropriate management through the proposal of actions in order to increase the efficiency and quality of operations
- Proactively propose solutions based on data analyses results with the aim of increasing quantitative and qualitative KPI results
- Work in co-operation with management to advise about the most efficient and effective mix of skill sets, resources usage, & staff planning as well as other areas of efficiency gains
- Provide analyses reports on business trends and impact of possible changes in the operation
- Participate in projects through the provision of high-quality data and information to assist project decision-making
- Administer various operational project implementation plans
- Contribute to a climate of continuous improvement of processes procedures and systems
- Ensure a high-level of service is provided to internal and external customers

**Experience**
- Significant experience in an Operations environment
- Previous experience working in an Analyst capacity
- Proven ability to accurately & effectively report on data and meet production timelines
- Ability to communicate with impact and build first class relationships
- MS Office literate including advanced Excel and Access skills

**The Company**

FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the worlds top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

As TNT is part of the FedEx family of companies, this role will support the operations of both FedEx Express and TNT in Australia, and will be based in Brisbane, QLD.

**The Philosophy**

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Throughout P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivery the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.

**The Culture**

We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

**The Mission**

We strive to be the best company to work for with the best service and the best brand in our industry.