IT Operations Manager

**IT Operations Manager**
- **Exciting opportunity to join Australia’s most trust charity in a brand-new role**:

- **Full time permanent position located at Adelaide Airport**:

- **Free parking and generous salary packaging options available**

**About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)**

We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South Australia and the Northern Territory. Our five-year Strategic Plan is focused on growing as an innovative, responsive and better-connected health service provider for all Australians.

**About this Opportunity**

Reporting directly to the Executive General Manager - Chief Information Officer, as the IT Operations Manager, you will be responsible for the strategic planning, implementation, management and performance of the IT functions, products and services.

We believe our people - all of our people - keep the Royal Flying Doctor Service flying.

Specifically, you will:

- Oversee teams involved in the design, development, and deployment of scalable solutions to achieve business priorities and requirements by managing both the internal IT team and external providers.
- Align the businesses with Assurant standardised systems that deliver performance and efficiency gains.
- Develop and manage the IT budget for the short and mid-term through commercial assessment and considerations, and strong cost controls.
- Work with the RFDS National IT teams to evaluate current and future systems platform proposals and keep the local leadership team updated on impacts, opportunities and changes.
- Ensure business continuity and disaster recovery infrastructure, processes and documentation are in place to enable business operations to continue in the event of a disruption.
- Provide advice to Senior Management and Leadership teams on IT strategic planning and opportunities, IT risk management and continuous quality improvement.
- Champion and ensure adherence to IT Change Management controls and process.

**About You**

You are:

- A knowledgeable IT Manager with proven experience in designing, developing and implementing systems and solutions
- An expert IT specialist with experience in IT Infrastructure and cloud services design, and hands-on experience in data management
- A motivated leader with an understanding of data governance and healthcare data privacy regulations
- An effective communicator with outstanding collaboration skills and a customer focused approach to service delivery.
- A solution focused professional with excellent problem-solving skills and a proactive work style

To be considered for the role you require:

- A bachelor’s degree in computer science, information systems or health informatics.
- 12 years in the Information Technology industry with a minimum of 7 years of management experience in a similar role
- Minimum of 7 years of technical experience in systems and solutions design, development and implementation, and 6 years of technical experience in IT Infrastructure and cloud services design and/or support
- 5+ years of hands-on experience in data management, preferably in a healthcare setting.
- Experience in the implementation of ITIL
- An understanding of quality assurance and testing procedures, processes and techniques employed across platforms and environments in areas of technical specialties
- A knowledge of interoperability issues and constraints between core platforms and distributed systems processes

**Our Benefits**

As part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best. The RFDS offers a supportive environment where our people are valued, and professional development is encouraged. In addition, we also offer:

- Free onsite parking
- Employee Assistance Program
- Reward and Recognition Program
- Employee Value Awards
- Learning Management System
- Comprehensive orientation program for new starters
- Attractive relocation support
- Generous annual salary packaging options to reduce your taxable income including:

- packaging up to $15, 899 of your salary towards loans, rent and bills
- packaging of an additional $2,650 of your salary via a meal and entertainment card.

**Further Information**
To access the position description, please click here.

For a confidential discussion in relation to the position or the recruitment process, please contact Nicola Beckwith Jones, People and Culture Business Partner via 0499 715 104.

**Applications close at 11:59pm on Monday 16**th** September 2024.**
- The RFDS has mandatory vaccination requirements. Please contact us if you would like to know more._
- The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply._