Current jobs related to Voice of Customer - Brisbane - Allianz

  • Voice of Customer Lead

    2 weeks ago

    Brisbane, Australia Gybe Consulting Pty Ltd Full time

    Global employer who is recognised as an industry leader and innovator across ANZ - Newly created role to drive the VoC program and support strategic outcomes - Global employer who is recognised as an industry leader and innovator across ANZ - Newly created role to drive the VoC program and support strategic outcomes - Be responsible for the ongoing...

  • Voice of Customer

    7 days ago

    Brisbane, Queensland, Australia Allianz Partners Full time

    Join to apply for the Voice of Customer - Team Leader role at Allianz Partners1 day ago Be among the first 25 applicantsJoin to apply for the Voice of Customer - Team Leader role at Allianz PartnersThe role outlined in the job overview focuses on driving the Customer Experience Lead for the (CX) strategy for Allianz Partners Australia Health, particularly...

  • Voice of The Customer Specialist

    2 days ago

    Brisbane, Australia Australian Retirement Trust Full time

    Be part of an inclusive and high-performing team - Enjoy a rewarding career move with opportunities for development - Make a difference with a fund that puts members first **About us** When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members. Australian Retirement Trust...

  • Insights Analyst

    2 weeks ago

    Brisbane, Australia Entain Full time

    **About the role** At Entain, we truly value our customers and strive to create exceptional experiences for them. This is where the Insights Analyst, Voice of Customer role comes in, as a vital part of our Customer Innovation and Technology Department. As an Insights Analyst, you will play a crucial role in bringing our Customer Experience strategy to...

  • Warehouse - Voice Pickers Required!

    4 days ago

    Brisbane, Australia Programmed Full time

    Are you looking to kickstart your career in the warehosue industry? Have pick packing experience? Why not check out this role and APPLY NOW! **Order Pickers Required (Voice Pickers)** Our client now has an exciting opportunity for experienced voice pickers to join their well-established team on a casual basis. Located in Rocklea, this busy distribution...

  • Customer Outcomes Lead

    2 weeks ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** Our customers deserve a loud voice, especially those whose voice can be hardest for us to hear. That’s why we have a dedicated Customer Advocate who operates independently within BOQ Group. The Customer Advocate Office (CAO) exists to ensure customers are listened to, understood and treated fairly. Supporting the bank to make better...

  • Customer Advocate Advisor

    2 weeks ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** Our customers deserve a loud voice, especially those whose voice can be hardest for us to hear. That’s why we have a dedicated Customer Advocate who operates independently within BOQ Group. The Customer Advocate Office (CAO) exists to ensure customers are listened to, understood and treated fairly. Supporting the bank to make better...

  • Cold Storage Voice Pickers Wanted

    2 weeks ago

    Brisbane, Australia APS Group Full time

    Experienced Voice Pickers - Available to work up to 6 shifts per week - Previous Cold Storage experience desired APS is partnering with one of the leading Australian retailers that deliver exceptional supply chain management systems and effective logistics solutions to their customers within the food industry. As the business runs Monday - Sunday and 24...

  • Customer Advocate Advisor

    5 days ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** Our customers deserve a loud voice—especially those whose voice can be the hardest for the bank to hear. That’s why we have a Group Customer Advocate, operating independently across the bank. The Customer Advocate Office (**CAO**) is an extension of the Office of the CEO, dedicated to ensuring that our customers are heard, understood,...

  • Customer Research Analyst

    2 weeks ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** A fantastic opportunity exists for a Customer Research Analyst to join BOQ’s growing team in a permanent role. Reporting to our Head of Customer Insight & Research, we are looking for a hands-on and proactive Analyst who will be responsible for supporting customer research, analysis of customer experience insights and reporting, across...

Voice of Customer

3 weeks ago

Brisbane, Australia Allianz Full time

The role outlined in the job overview focuses on driving the Customer Experience Lead for the (CX) strategy for Allianz Partners Australia Health, particularly through the Voice of Customer (VoC) initiatives. Ideally someone in the Claims and Customer Service experience with a number one focus of being our customer.
**Job Overview**: Customer Experience Strategy: Lead and support the CX strategy for Health, ensuring alignment with the global VoC program.Voice of Customer Leadership: Drive actions to achieve VoC targets, ensuring global alignment and promoting a customer-centric culture.Key Responsibilities:
**CX and VoC Program Management**:
Develop and support the CX strategy and program, aligning it with global VoC initiatives.Collaborate with the global CX team on surveys, analysis, insights reporting, and KPI integration.
**Operational Mobilization**:
Mobilize VoC leads across operations, identify improvement areas, track progress, and ensure appropriate metrics are in place.Lead the VoC Forum for Australia Health, ensuring representation, tracking actions, and aligning stakeholders.
**Customer-Centric Culture Promotion**:
Work closely with the Global Health VoC Team to implement actions improving the customer journey and meeting VoC targets.Promote and drive a customer-centric approach across the business, identifying opportunities for improvement.
**Integration and Measurement**:
Integrate customer metrics into performance management and quality frameworks.Track progress and measure the impact of customer-centric initiatives.
**Communication and Collaboration**:
Keep the global CX team informed of customer-impacting changes.Promote collaboration on initiatives, ensuring customer-centric decision-making.
**Benchmarking and Innovation**:
Benchmark best-in-class standards, drive change programs, and stay informed of innovations enhancing customer experience.Support customer-centric training programs and initiatives.Key Requirements:
**Experience and Skills**:

- Previous experience in a Customer Experience role.
- Strong time-management, organizational, and multitasking abilities.
- Excellent communication, interpersonal, and collaborative skills.

**Focus and Creativity**:

- Ability to meet deadlines and goals, both internal and external.
- Creative thinker and problem solver with strong analytical skills.

**Attention to Detail**:

- High attention to detail and accuracy.
- Effective analytical, project management, and negotiation skills.

**Sector Experience**:

- Experience in operations or project management; experience in Health or General insurance is advantageous.
- Education and Qualifications:

- Third-level business degree or appropriate professional qualification.CX qualification or experience in cultural change programs is beneficial.

**Technical Skills**:

- Strong computer skills, particularly in Microsoft Office (PowerPoint, Excel, Word, Outlook).

This role is crucial in fostering a customer-centric culture within Allianz Partners Australia Health, ensuring alignment with global initiatives, and driving continuous improvement in customer experience delivery. It requires a strategic mindset, excellent communication skills, and a proactive approach to identifying and implementing improvements.
73474 | Customer Services& Claims | Professional | PG04 | Allianz Partners | Full-Time | Permanent