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Systems Support Specialist

3 weeks ago

South Bank, Australia Global Supply Full time

**Job no**: 523613
**Brand**: Global Supply
**Work type**: Full time
**Location**: Queensland
**Categories**: Wholesale & Product, Information & Technology

**About the Opportunity**

The Systems Support team is responsible for all aspects of support and incident management for business critical systems used by Flight Centre Supply teams and our Selling Partners globally.

**What you will be doing**:

- Provide outstanding service to the Supply division and partners globally
- Third level support for queries escalated from Supply and Selling Partners
- Problem-solving to identify and resolve business and system-related issues
- Proactively recommending process change for business improvement
- Setup, maintenance and support of HELiO, TravelBox, HotelHub, and associated systems for Supply and Selling Partners globally
- Ensure knowledge share on proper use of business systems by providing internal trainings/demos and creating knowledge articles
- Critical analysis, creation and ongoing maintenance of System Documentation / Knowledge Base articles
- Coordinate in conjunction with our vendors, on end-to-end release management for all system modifications
- Review system modifications document and execute functional test cases, as required
- Communication with vendors and users globally regarding any system issues, outages and changes
- Ensure systems are maintained to the highest level, including testing and
- Implementation of software updates and functional enhancements
- Manage change in business processes associated with the rollout of system enhancements

**You will need**:

- Minimum one years’ experience in an environment requiring:

- Analysis of information to assist with problem resolution and business process improvement
- Dissemination of information via written and verbal communication
- Active participation in meetings with business representatives
- Travel industry experience (Retail or Wholesale) and or Hotel Reservation/Systems experience highly desirable
- Sound knowledge of Microsoft Office suite
- Previous experience in a customer service/helpdesk support/call centre environment

**Location**: Brisbane Head Office, South Bank

**Hours**: Full time office hours Mon-Fri. After hours on-call duty on a rotational basis

**What’s in it for you**:

- Generous travel discounts on flights, hotels, cruises and travel insurance for you, your family and friends
- Regular awards nights, social events, and the opportunity to attend our Global Gathering (Lisbon in 2024, Los Angeles in 2025)
- Ongoing training and personal development
- Discounted health insurance with BUPA plus other financial, wellness and exclusive retail services
- Paid parental and volunteer leave
- Employee share plan
- Access to internal 24/7 gym and EOT facilities
- Global career opportunities in a network of brands in over 20 countries
- Mental health support and Employee Assistance Program for staff and family
- Proud diversity and inclusion practices, and Corporate Social Responsibility program supporting the environment and nominated charities through Workplace Giving, volunteering and the Flight Centre Foundation

**About the Business**

The Supply division is Flight Centre Travel Group’s global in-house product procurement and consolidation business, servicing a number of Flight Centre’s worldwide selling businesses including Retail, Infinity Holidays, in-country support, Liberty Travel, and Flight Centre Asia.

LI-CM1
- Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes._

**Applications close**: 18 Oct 2024 E. Australia Standard Time

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