Service Delivery Specialist

Job Expectations

A career that makes a real difference.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A bit about your role

Reporting to the Senior Portfolio Manager of Location Data & Operations, the Service Delivery Specialist is accountable for the supporting the successful delivery of operational key performance indicators across all location & addressing services to meet new and changing business requirements whilst ensuring process solutions are optimal.

A key function of the role will be to govern vendor Work Instructions, QRG’s or processes, providing support across all technologies in the nbn rollout. As a specialist within the Address Management team, you will need to have a high level of expertise across most all Location & Addressing processes.

The Service Delivery Specialist will have a focus on process improvement and be driven to simplify processes for operational efficiency. Operating as part of a group of specialists you will need to be able to facilitate learning across your peers and develop easy to follow work instructions to be executed by the offshore partner team. You will be willing to sharing your expertise and will ensure the team are technically equipped to tackle any difficulties they encounter whilst performing their role.

A bit about you

To be successful in this role will bring an in-depth understanding of address data, demonstrated experience in managing new operational service streams end to end, and have successfully identified and implemented multiple process improvements and wide-scale data improvements. Ideally you will enjoy building and maintaining strong relationships, working with key stakeholders to deliver effective governance & interlocks between key stakeholder groups and service suppliers.

Your strong attention to detail skills coupled with a problem-solving mindset will enable you to identify process risks and irregularities, troubleshooting to find solutions. Experience in continuous improvement methodologies will be advantageous to this role.

Lastly, the Service Delivery Specialist will absorb information quickly, have strong time management skills and able converse with key stakeholders in varying levels of detail.

Life at nbn

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation
- At _
- nbn_
- our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the _
- nbn_
- network. _
- nbn_
- also aims to build a network that minimises energy use and can be operated with mínimal impact on the environment._

Worker Type

Permanent

Time Type

Full time