Service Delivery Specialist

2 days ago

City of Melbourne, Australia Suncorp Group Limited Full time

About the role

As a Service Delivery Specialist, you’ll support the smooth operation of digital applications across customer-facing platforms. You’ll work closely with internal and external teams to ensure service management processes are effective, scalable, and aligned with business needs.
This role requires participation in the on-call support roster.

What you'll do

- Support operational teams to optimise system performance and meet business outcomes.

- Collaborate with partners and internal teams to ensure ITIL-aligned service delivery.

- Facilitate release and change management across critical applications and platforms.

- Monitor service performance and drive continuous improvement initiatives.

- Provide reporting and insights across incident, change, and asset management.

- Participate in on-call support and vulnerability management for enterprise systems.

What you'll bring

- Experience in IT service delivery, including incident, problem, and change management (1–2 years minimum).

- Strong understanding of ITSM frameworks and operational processes.

- Hands‑on experience with ServiceNow, reporting tools, and data analysis.

- Familiarity with IAM, CI/CD pipelines, Spring Boot APIs, and web applications.

- Ability to guide teams through change and process improvement initiatives.

- Effective communication and stakeholder engagement across technical and business teams.

- ITIL Certification (Version 3 or 4) (Desired)

What You’ll Enjoy

Access our award‑winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually

- Paid study support, career breaks, on‑the‑job learning, and a $1,000 referral bonus

- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access

- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees

- Paid volunteer leave, donation matching, and unlimited emergency response leave

- Performance‑based bonuses and Suncorp shares for eligible employees

- Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Advertised: 16 Oct 2025 AUS Eastern Daylight Time
Applications close: 30 Oct 2025 AUS Eastern Daylight Time

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