Service Delivery Specialist

3 weeks ago

City of Melbourne, Australia Suncorp Group Limited Full time

About the role

As a Service Delivery Specialist, you’ll support the smooth operation of digital applications across customer-facing platforms. You’ll work closely with internal and external teams to ensure service management processes are effective, scalable, and aligned with business needs.
This role requires participation in the on-call support roster.

What you'll do

- Support operational teams to optimise system performance and meet business outcomes.

- Collaborate with partners and internal teams to ensure ITIL-aligned service delivery.

- Facilitate release and change management across critical applications and platforms.

- Monitor service performance and drive continuous improvement initiatives.

- Provide reporting and insights across incident, change, and asset management.

- Participate in on-call support and vulnerability management for enterprise systems.

What you'll bring

- Experience in IT service delivery, including incident, problem, and change management (1–2 years minimum).

- Strong understanding of ITSM frameworks and operational processes.

- Hands‑on experience with ServiceNow, reporting tools, and data analysis.

- Familiarity with IAM, CI/CD pipelines, Spring Boot APIs, and web applications.

- Ability to guide teams through change and process improvement initiatives.

- Effective communication and stakeholder engagement across technical and business teams.

- ITIL Certification (Version 3 or 4) (Desired)

What You’ll Enjoy

Access our award‑winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually

- Paid study support, career breaks, on‑the‑job learning, and a $1,000 referral bonus

- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access

- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees

- Paid volunteer leave, donation matching, and unlimited emergency response leave

- Performance‑based bonuses and Suncorp shares for eligible employees

- Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Advertised: 16 Oct 2025 AUS Eastern Daylight Time
Applications close: 30 Oct 2025 AUS Eastern Daylight Time

Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.

#J-18808-Ljbffr

  • IT Service Delivery

    3 weeks ago

    City of Melbourne, Australia Service Stream Full time

    # **Primary Location**VIC - Melbourne - 655 Collins St# **About the Role**At Service Stream, we’re a leading provider of essential network and infrastructure services that keep Australia connected across telecommunications, utilities, transport, and energy. Guided by our values of Safety, Delivery, People, and Accountability, we partner with major clients...

  • IT Service Delivery

    3 days ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryAre you ready to take ownership of IT service delivery and incident management in a dynamic environment? We’re looking for an experienced professional to join our team and drive operational excellence across our technology platforms. - About the Role At Service Stream, we’re a...

  • IT Service Delivery

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time $90,000 - $120,000 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryAre you ready to take ownership of IT service delivery and incident management in a dynamic environment? We're looking for an experienced professional to join our team and drive operational excellence across our technology platforms About the RoleAt Service Stream, we're a leading...

  • IT Service Delivery

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time $80,000 - $120,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryAre you ready to take ownership of IT service delivery and incident management in a dynamic environment? We're looking for an experienced professional to join our team and drive operational excellence across our technology platforms.About the RoleAt Service Stream, we're a leading...

  • Service Delivery Specialist

    2 weeks ago

    Melbourne, Australia nbn™ Full time

    Job Expectations A career that makes a real difference. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A bit about your role Reporting to the Senior Portfolio...

  • Salesforce CRM Product Specialist

    3 days ago

    Melbourne, Australia Delivery Centric Technologies Full time

    If you've got a passion to innovate, succeed as part of a great team, and looking for the next step in your career, we'd welcome you to apply! **_Job Title_**: Salesforce CRM Product Specialist** **_Location_**: Melbourne** **About Delivery Centric**: **Delivery Centric** is a mid-sized, **customer focused, technology solutions** provider for the APAC...

  • Service Delivery Specialist

    5 days ago

    Melbourne, Australia Franklin Templeton Investments Full time

    We are looking for a Service Delivery Specialist to join the Investor Services team in Melbourne, Australia. This role is primarily responsible for interacting with clients, their advisers and other internal & external stakeholders on a daily basis to ensure effective processes and delivery of exemplary client service. What are the ongoing responsibilities...

  • ▷ [Urgent] Project Design and Delivery Lead

    2 weeks ago

    City of Melbourne, Australia Community Health Service Ltd Full time

    Job Category: Prevention and Social Connection Project Design and Delivery Lead - Eltham & Box Hill locations with Hybrid Working options - Fixed Term Contract – Until June 30 th 2026 - Full Time hours – Competitive Salary with Salay Packaging options Who are we? healthAbility, as the name suggests, plays a unique and valuable role in the health...

  • Microsoft Endpoint Management Specialist

    2 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job Title: Microsoft Endpoint Management Specialist** **Experience: 4+ years** **Location**: Melbourne, Australia **Type**: Full-time We’re looking for an experienced **Microsoft Endpoint Management Specialist** with deep expertise in **SCCM/MECM, Intune MDM/MAM, Windows Autopilot, and Azure AD** to manage, automate, and secure enterprise endpoint...

  • Delivery Driver

    7 hours ago

    City of Salisbury, Australia Service Today Full time

    Current job opportunities are posted here as they become available. DELIVERY DRIVER - IMMEDIATE OPENING - HIRING NOW!! JOIN OUR BUSY TEAM at SERVICE TODAY, INC.! *APPLY TODAY!* We are currently searching for a very motivated, dependable, and skilled box truck delivery driver for all of our busiest location primarily in the South: Seaford, DE. Delivery...