Service Delivery Manager

6 days ago

Melbourne, Australia Insignia Financial Full time

Be part of a team where everyone belongs, and individuality is celebrated
- Contribute to the financial wellbeing of our 2 million+ clients across Australia
- We support flexibility and hybrid working

**The Opportunity**

Reporting to the Technical Services Practice Manager, this role sits within a close-knit team who are passionate and focussed on delivering technical capabilities to our people and clients.

In this role, you'll be at the heart of ensuring our technical services shine, both for our internal teams and valued clients. Your focus will be on maintaining service levels, proactively managing changes, and guaranteeing top-notch quality and resilience. Plus, you'll have the chance to showcase your expertise by representing our technology services across the organisation and engaging with key stakeholders.

Your responsibilities will include managing IT services against SLAs, providing insightful reporting, driving remediation efforts, and ensuring disaster recovery plans are not only in place but thoroughly tested. As a gatekeeper for significant changes, you'll play a crucial role in maintaining the integrity and reliability of our services.

**Life at Insignia Financial**

We're one of Australia's leading financial wellbeing organisations and we're transforming the way every day Australians interact with financial advice and their super. We're available to all and we look after every client like they're our only client. This is clearly reflected in our Purpose: Understand me. Look after me. Secure my future.

We know that people who get financial help live better lives, our ambition is to create financial wellbeing for every Australian. We've been helping Australian's since 1846 and we're currently contributing to the financial wellbeing of over 2 million+ clients.

Join us and contribute to achieving our ambition of creating financial wellbeing for all Australians through living our Principles: be human, deliver what matters, stronger together, keep it simple and do what's right, not what's easy.

**Benefits**
- Kudos - employee benefits and reward scheme
- Twelve week paid parental leave and childcare bonus
- Salary packaging and novated leasing
- Access to discounted financial advice, mortgage brokers, will and estate planning and more
- Insignia Financial Day - an additional leave day

**To apply**

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

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