Digital Support Analyst

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- ** Job no**: 6R3P6
- ** Category**: Finance & Technology

**Acknowledgement of Country**:
Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.

**About us**:
At Hostplus, we passionately provide over 1.6 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will give your career meaning, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

**About the role**:
As the Digital Support Analyst you will be responsible for supporting the day-to-day operations of Hostplus’ member facing online digital systems, including the mobile app, website and Member Online.

This role provides a bridge between the Digital Marketing team who develop these channels, our third-party suppliers who support these channels and the Technology team who coordinate this support. In addition, the role supports other Hostplus Business Transformation initiatives.

**key responsibilities**:

- Digital systems Incident and Problem Management including communication, escalation, coordinating service restoration and post incident reporting on root cause and remediation actions.
- Digital systems Change Management; manage all digital related changes via the Change Advisory Board (CAB).
- Conduct Business Verification Testing (BVT) of changes.
- Vendor management of key third-party providers through weekly/monthly service meetings to monitor performance against contracted service levels.
- Undertake daily monitoring and health checks of digital services.
- Recommend digital system operational improvements, including page-load optimization techniques.
- Manage via third party vendors, monthly patching and digital systems upgrades.
- Assist with security reviews and system hardening actions on digital systems.
- Meet regularly with the Digital Marketing team to ensure technical support for systems meets business needs.

**About you**:

- Digital system integration experience across internal & external APIs (experienced in managing APIs as consumable suite of products, Azure API Gateway)
- Experience with Cloud services - Azure preferred
- Experience in various marketing automation technologies including but not limited to Marketo, Adobe Analytics, Launch Tag Manager, Google Tag Manager
- Knowledge and experience with various web content management systems.
- Comfortable with social media platforms (at an API level) including Facebook, Twitter, LinkedIn
- Experience with managing source code repositories using tools such as Azure DevOps
- Strong experience with managing test & production releases to Google Play & the Apple App Store

**Why work for us**:
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open & flexible workplace. Some industry leading benefits we offer include:

- 15% superannuation.
- Access to subsidised financial advice.
- Salary packaging.
- Flexible working arrangements, work remotely & in the office.
- Excellent EBA conditions eg: extended parental leave, long service leave at 5 years, additional leave over Christmas shutdown.

**What next**:
If you are interested in this opportunity, please follow the prompts to formally apply.

We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.

**We Care**: We care about our work, our clients and colleagues.

**Better Together**: We’ve got each other’s backs, and we never walk alone.

**Go For it**: We are optimistic, and we focus on solutions, not problems.

**Keep it real**: We are honest, genuine, straightforward and transparent.

**Be Proud**: We are proud of who we are and the work we do every single day.