Service Technician

Founded in 1968, **HYTORC** pioneered the first powered torque tool system and continues to be the premier provider of bolting solutions through constant investment and innovation; culminating in today’s series of smart bolting systems that communicate with in-house developed apps for system control, data exchange, and software updates.

Due to growth and expansion HYTORC is aggressively hiring We are looking for someone who has the same passion that took us from our humble roots to the world class organization we are today and who will continue to push the limits of what is possible to provide our customers with the most advanced, safest, and productive bolting solutions.

We are proud to be recognized as the innovation leader in our industry, providing award winning solutions to leading businesses globally. Our customers include SpaceX, GE, Tesla, Boeing and many more world class companies. We proudly design and build our products in the USA

**Essential Duties and Responsibilities**:

- Combining technical experience with our company paid training. Service Technicians perform onsite services; preventive maintenance, repair and calibration services for all HYTORC product lines in a timely efficient manner.
- Complete accurate work orders, submit billing documents and calibration certificates to service administrator.
- Adhere to company standard operating procedures, safety standards, ISO quality policies.
- Maintain HYTORC demo, hire, and loan equipment in your region.
- Maintain spare parts inventory and suppies to adequate levels for regional service needs
- Maintain schedule with respect to daily activities including ancillary assignments as directed by Service Manager.
- Submit required reporting to Service Manager as to schedule, tasks completed, and detailed activity reports weekly.
- Strive to meet goals and Key Performance Indicators as outlined by the Service Manager.
- Check tools for safety decals and safe operating features and maintain accurate schedule and record of maintenance.
- Demonstrate excellent customer service by communication and interactions in a positive and professional manner.
- Responsible for checking in inventory received to ensure accuracy. Maintain accurate inventory records, perform required bi-annual stock take of all spare parts and equipment on van.

**Ability to**:

- Identify workplace hazards/unsafe conditions and take appropriate action to correct.
- Understand and carry out oral and written instructions.
- Establish and maintain cooperative working relationships in the course of work day.
- Use hand and power tools skillfully and safely.
- Self-motivated and driven to succeed.
- High level of self organisation and ability to work autonomously.
- Work effectively in a fast paced environment, while maintaining workloads.

**Certificates and License**:

- Restricted Electrical license - disconnect/reconnect preferred
- Mechanical Fitter lll trade certificate.
- 2+ years of skilled hands-on mechanical/technical experience
- Valid driver’s license. With clean driving record.
- Valid national police check or ability to gain.

**Preferred**:

- Hydraulic/Pneumatic fitter trade certificate.
- Plug top certification
- Test & tag certification

**Computer Skills Necessary**:

- Intermediate skills using Microsoft Outlook, Word, Excel, and general navigation of computer.

**Physical Demands/Requirements**:

- Ability to perform work during prolonged standing up to 8 hours; frequent bending, reaching.
- Ability to routinely lift 10 to 35 kilograms without assistance. Perform general physical tasks.

Work Location: In person