Cloud Support Administrator

**Introduction**:
Why work for Aussie?

For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry.

**Our fantastic culture thrives on our values**:

- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun

We’re Australia’s 5th largest telco and one of Australia’s fastest growing companies. Don’t just take our word for it - amongst other things, we’ve won some of Australia’s top customer service and employer of choice awards.

What does Aussie offer?
- Free internet to the value of $109 per month
- 20% off our Fetch and Mobile services
- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program
- Empowered in your career growth, so you will also be supported with ongoing training and development and access to LinkedIn Leaning
- Celebrating you with awards and recognition
- Discounts at various retailers and gyms
- Community Impact Programs, some of the ways we help can be found here

We also can’t forget the very hard-working coffee machine and the casual dress code.

**Description**:
What we are looking for

As a Cloud Support Administrator, you will put our values up in lights by delivering these activities and outcomes.
- Performing system monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution and complex problem analysis as necessary, to maintain system performance to meet user demand
- Reducing operational risk and improve availability of the server and network infrastructure & services by ensuring system access, monitoring, control, evaluation and documentation practices are maintained and adhered to
- Developing, maintaining and performing operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages
- Collecting and analysing operational data (especially incident and change records) to identify emerging trends and log problem records to assist with problem resolution and increased server/service availability.
- Developing and maintaining positive relationships with key internal and external stakeholders.

**Skills and Experiences**:
The things that are really (really) important
- An understanding of the telco and cloud services provider industry,
- A degree qualification in computing, information technology, or equivalent qualification in a field relevant to the position from a recognized tertiary institution,
- ITIL V3/4 Foundation certificate,
- Appropriate technical knowledge, experience, and industry certification as relates to:

- Virtualisation - vSphere suite including vCenter, vRealize Operations Manager, vRealize LogInsight, vCloud Director, NSX-T
- Storage - NetApp ONTAP
- Data Protection - Veeam, Zerto, Rubrik
- Microsoft - Patching, Creating/managing system permissions and user accounts, DNS administration
- Public and Private networks and interconnections
- Public & Private cloud deployments from leading suppliers (AWS, Azure)
- Security Best Practices
- 3-5 years working in an enterprise environment with mature incident, problem, change, and release management principles in place,
- Demonstrated ability to:

- Solve problems and think like a leader
- Work independently and as part of a team
- Learn quickly and adapt to changing situations

All entitlements will be in accordance with the Fair Work Australia National Employment Standards (NES). The starting range for this position is AUD $58,000 + superannuation dependent upon skill set and experience.

At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’.

**Job Types**: Full-time, Permanent