Customer Communications Specialist

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role:
Join AGL as a Customer Communications Specialist within our Customer Communications team, where you'll create and manage impactful content across our energy portfolio for residential (RESI) and small-to-medium enterprise (SME) customers. You'll play a pivotal role in driving customer engagement, ensuring regulatory compliance, and supporting operational goals to enhance the overall customer experience.

If you're someone who thrives in a fast-paced environment and enjoys shaping the customer journey through effective communication, this role is for you.

What you can expect in the role:

- Develop clear, engaging, and accurate communications to meet product, pricing, regulatory, and operational objectives.
- Ensure all communications are error-free and fully compliant with the latest regulations, continuously updating knowledge of compliance requirements.
- Lead the response to communication errors, ensuring swift remediation and implementing controls to prevent recurrence.
- Collaborate with internal teams to ensure consistent messaging and alignment across all communications.
- Utilize performance dashboards to identify opportunities to optimize customer engagement and refine communication strategies.
- Create educational materials in partnership with customer service teams to proactively address common customer concerns and improve service.

What we would like to see you bring:

- Bachelor’s degree in communications, journalism, public relations, or a related field.
- Demonstrated experience in communications roles, preferably within the energy or other regulated industries.
- Exceptional writing and editing skills with the ability to craft concise and impactful messaging.
- Proven experience in developing regulatory communications and responding to regulatory changes.
- Strong project management abilities to juggle multiple tasks and meet tight deadlines.
- Ability to work effectively with cross-functional teams and manage relationships with external and internal stakeholders.
- Experience in measuring communication effectiveness and using data to inform strategy.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
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Location:
Docklands VIC 3008

Job Family Group:
Marketing