Retail Security Supervisor

At Certis, our people are the drivers of our success. We create environments that empower our teams to innovate and succeed throughout their career. We are always on the lookout for talent that not only embodies but is committed to upholding our 7 values -safety, integrity, customer focus, teamwork, courage, care and professionalism.

Much like Australia itself, Certis is a unique blend of people, cultures and expertise that make us who we are today. We inspire businesses to unlock safer, smarter and better ways of safeguarding their assets, people and customers.

Certis integrated security solutions are backed by advanced technology and operated by our highly skilled staff across corporate, aviation, front-line services and concierge support, ensuring our business is sustainable and future-proof.

**Position Purpose**:
Are you a natural leader with a passion for ensuring safety and security in a dynamic retail environment? We're seeking a dedicated Security Supervisor to join our team and oversee security operations at our retail site. If you're ready to take on a challenging yet rewarding role that involves leadership, management, and proactive security measures, then we want to hear from you

**Key Responsibilities**:

- Reporting and Investigations: Oversee the reporting and investigation processes for security-related incidents, ensuring thorough documentation and resolution.
- Roster and Time Attendance Management: Efficiently manage the security team's roster and time attendance, ensuring adequate coverage and adherence to rostering principals.
- Auditing: Conduct regular audits of security procedures, protocols, and equipment to maintain compliance and effectiveness.
- Training: Provide initial and ongoing training and development for security personnel to enhance their skills and knowledge in security operations for the site.
- Client Liaison: Work closely with the client to understand their security needs and expectations. Collaborate with the client to ensure the smooth running of operations and address any concerns or issues promptly.
- Attendance at Major Incidents: Respond to and manage major incidents as they occur, coordinating with relevant authorities and stakeholders to ensure swift resolution.
- Team Management and Leadership: Lead and motivate the security team, fostering a positive work environment and promoting teamwork, accountability, and professionalism.
- Record Keeping: Maintain meticulous records across all required areas with precision and accuracy.

**Qualification**:
**About you**

Are you a communication champ with great interpersonal skills? A born leader who knows how to rally a team and keep everyone on the same page? Do you thrive on learning and growing, all while rocking a positive, can-do attitude?

If you answered yes, then we want you on our team

As Security Supervisor, you'll be the master of communication, ensuring smooth interactions with our team, clients, and stakeholders. You'll lead by example, fostering a cohesive and motivated team environment where everyone shines. And hey, we love a good attitude here, so bring that positivity and eagerness to learn

**Qualifications & Experience**:

- Proven experience in retail security management or a related field, with a minimum of 5 years in a supervisory role.
- Strong communication and interpersonal skills, with the ability to effectively interact with diverse teams, clients, and stakeholders.
- Excellent problem-solving abilities and the capacity to make sound decisions under pressure.
- Knowledge of security protocols, procedures, and best practices.
- Proficiency in roster management and time attendance systems.
- A current Security Licence and Cert II in Security Operations.
- Certificate IV in Security and Risk Management desirable
- Certificate IV in Workplace Health and Safety desirable
- Certificate IV in Training & Assessment desirable
- First Aid Certificate.
- Full working rights in Australia.

**Benefits & Culture**:

- Competitive salary commensurate with experience.
- Dive into our friendly and inclusive environment: Where every team member is celebrated for their uniqueness, creating a vibrant and welcoming workplace where you can truly be yourself
- Ignite your potential with growth and development: We're all about nurturing your talents and helping you reach new heights. Join us and watch your skills flourish as you grow personally and professionally
- Score big savings with our discount program: Enjoy exclusive discounts at over 400 retailers nationwide, making every shopping spree a little sweeter for you and your loved ones
- Access support anytime, anywhere with our Employee Assistance Program (EAP): Your well-being matters to us, which is why our EAP is here for you and your family whenever you need a helping hand or a listening ear.
- Fuel your curiosity with learning and development: Explore endless opportunities for growth and discovery with our state-of-the-art Learning Management