Web Production and Support Specialist

**Job no**: 0037349
**Location**:Parkville
**Role type**:Full-time; Continuing
**Department**:Advancement, Communications & Marketing
**Salary**:UOM 7 - $106,432 - $115,211 p.a. plus 17% super
- **Focus on the University’s main Content Management System (CMS)**:

- **Drive the awareness of and adherence to web publishing standards and guidelines**:

- **Brilliant benefits and a flexible hybrid work environment**

**About the Role**
The Digital Strategy and Channels (DSC) team is a new function with responsibility for delivering a best in sector digital experience worthy of one of the world’s leading Universities. The University has recently embarked on a leapfrog digital transformation program to realise this vision and this role contributes significantly to the effective delivery of leading digital experiences with a broad canvas in a purpose led organisation.

As Web Production & Support Specialist you will be responsible for preparing users for publishing great websites for the University. This is through a combination of performing online training assessments, creating written training material and monthly zoom/classroom training so that staff from across the University know how to use the CMS effectively and efficiently. You will enable the University community to use the content management system (Squiz Matrix) which is used for building and maintaining most of the University websites, in alignment with communications and marketing goals.

Your responsibilities will include:

- Delivering training and upskilling of CMS users across the University
- Facilitating support requests from the web publishing community via the ServiceNow support processes for website support enquiries with patience and proficiency
- Diagnosing and solving technical issues related to website functionality, content display, and CMS integrations
- Creating support materials that help the website owners and maintainers with managing their websites and improving their practices

**Who we are looking for**
We’re looking for someone who is passionate about web technologies and is committed to providing excellent customer support. You will have strong written and verbal communication skills to effectively convey technical information and best practices to both technical and non-technical stakeholders. Your excellent organization skills will be vital to the role.

You will also have:

- Demonstrated proficiency in managing and supporting complex CMS environments, particularly Squiz Matrix, with a strong understanding of content structures, templates, workflows, and user roles
- Extensive experience in developing and delivering user training materials for an enterprise CMS, creating help documentation, and fostering a culture of self-service learning
- Understanding of and ability to troubleshoot content related issues with HTML, CSS and JavaScript

For further information regarding responsibilities and requirements please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your new team - Communications & Marketing**
The University’s Communications and Marketing function provides strategic, advisory and operational services to support the academic mission and the University strategy. It fosters a culture of best practice and collaboration across the University’s communication and marketing teams and stakeholders and uses data-driven insights to inform decision-making across the University.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

**Aboriginal and Torres Strait Islander Applicants**
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range