Medical Panel Officer

The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for a Medical Panel Officer to join their team

**Benefits**:

- Temporary roles up to 6 months, located in Darlinghurst
- Grade 7/8; salary package ranging from $99,431- $110,064 per annum plus super
- Genuinely flexible working arrangements
- Wellbeing programs and resources available
- Excellent career development and learning development opportunities

**About Us**:
The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

The Commission exercises functions in two divisions - the Motor Accidents Division and the Workers Compensation Division. You can read more about the PIC here.

As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service. Understand more about DCS - here.

**In this Role you will**:

- Provides supervision, performance management and guidance to the panel of independent medical assessors who determine workers compensation and motor accidents disputes for the Personal Injury Commission.
- Supports medical assessors with their use of the digital dispute management system.
- Leads the recruitment, onboarding, education, training and quality improvement program for medical assessors.
- Contributes to the development of processes, procedures and guidance material that assists medical assessors execute their decision-making functions.
- Engages with the case management functions to ensure quality and efficiency of medical dispute resolution.
- Provides internal support to case management divisions

**To be successful in this role you will demonstrate**:

- You have knowledge and experience in personal injury claims management, case management or dispute resolution
- You have strong stakeholder engagement and management skills
- You are a constructive and productive team member who can also work independently when required
- Strong writing and communication skills
- You are able to work flexibly and adaptably to respond to changing priorities

**How to Apply**

You are required to submit a cover letter and a current resume which clearly details your skills and experience as relevant to this role.

Salary Grade 7/8, with the base salary for this role starting at $99,431 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.