Veterans' Home Care Assessor

**Join our expanding team in Veterans' Home Care in a leading not-for-profit, values based organisation**:

- **Great supportive working environment and salary packaging benefits**:

- **Flexible start-time to accommodate child care schedules in part-time or full-time roles**

**What YOU do matters**
- Are you looking to do something that matters? At Benetas, you’ll be part of a diverse, engaging and collaborative culture that is guided by our values of respect, responsibility, community and spirit. Join us and make a difference
- We have an exciting opportunity for a
- **Veterans' Home Care Assessor** in Blackburn. You will be part of our supportive team in Veterans’ Home Care in a part-time or full-time role.
- You’ll have the chance to work independently whilst being part of a trusted team of people, who provide high quality support to eligible members of the Veteran community whilst adhering to the Department of Veterans’ Affairs VHC Guidelines. You’ll also play a crucial role to enhance our Veterans experience through empathy, warmth, understanding, and kindness. You’ll engage in meaningful work where you have the opportunity to provide exception customer service.
- Don’t miss out the opportunity in caring for our 14,000 Veterans Every day, you will touch the lives of those you care for and their families. And, along the way cherish small moments and celebrate life stories.

**Your day to day activities include**:

- Understand the VHC program parameters and to be able to communicate this to client’s families, service providers and a range of health professionals
- Manage inbound and outbound call from Veterans, and their families/representatives, service provider and the department of veteran affairs
- Complete assessments and reviews to identify any special needs, specific goals or desired outcomes to maximise independence
- Recommend appropriate VHC services and recommend other primary health, allied health or aged and community care services
- Accurately document all communication in DVA approved program

**To thrive in the role you will have**:

- Experience in assessment, care planning & service coordination
- Experience in aged or community care sector of 2 years minimum
- Experience in working as Personal Care Assistant (PCA) or Personal Care Worker (PCW) (desirable)
- Experience in customer service, including a professional and courteous manner, and a collaborative ‘can do’ approach (desirable)
- Knowledge of the veteran community and impact of military training/experiences on client’s physical and mental health (desirable)
- Use technology confidently, including Microsoft Office programs
- A genuine desire to promote peoples to live at home
- Engage collaboratively within the team, further enhancing the positive culture within the VHC Assessment Agency
- Ability to maintain confidentiality
- Excellent verbal and written communication skills

**As a valued employee your experience matters. Look forward to**:

- Being part of a trusted team within a supportive community
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- Engaging in meaningful work with a strong commitment to customer experience
- A competitive salary (with salary packaging and meal & entertainment benefits)
- A dedicated L&D team and learning culture putting you in the driver’s seat of your ongoing professional and personal development

**About Benetas**
- Benetas is a leading not for profit organisation dedicated to actively working with older Victorians to live their best life. We care about our people’s health and wellbeing, and invest significantly in their development. We are a recognised leader in gender equality and are proud to provide an inclusive workplace - with a diverse workforce that is reflective of the client base.

**Keen to join us?**
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