Aps 4 - Client Service Officer

2 days ago

Dandenong, Australia Federal Court of Australia Full time

**Purpose of position**
Likewise, Location Based Support is also a pivotal part of the Court’s operational structure. Location Based Support provides services directly to the judiciary and leads the location court operations management structure within each court registry. It integrates with the SSH to provide a holistic service to judges, staff, litigants and the profession.
Staff at the SSH report to the Team Leaders Strategic Support Hub and may be located at dispersed locations nationally working with other SSH staff. Staff in Location Based Support are located in a specific registry location to provide support at a local level. Staff within this stream report to either the Manager Court Operations or Director Court Operations, depending on the locations size and structure.
This position may be required to work in any of the 3 streams of work managed by the Strategic Support Hub (enquiries, document management, and registrar support) with regular role rotation and cross skilling.

**Key Responsibilities and Duties**
The responsibilities of the position are to:

- provide information and advice relating to court services, procedures, processes and forms as well as external options to clients to assist them to resolve their enquiries and issues
- progress cases by providing administrative services in accordance with court processes, including document lodgement, enquiries management, Registrar support and receiving and reconciling court fees and charges
- assist in the management of complex cases through the case management system
- Identify issues and contribute to the resolution of problems.
- schedule and prioritise matters for hearing and other interventions to achieve the earliest possible resolution
- liaise with a range of internal and external stakeholders including Judge’s chambers, Registrars and their support staff, managers, legal practitioners, community organisations and other service providers to assist the resolution of cases
- coach employees, identify training needs and provide quality assurance
- collate, analyse and produce reports as required, and
- assist Registrars as required.

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