Tribe Lead Consumer Lending

The **Tribe Lead Consumer Lending** is one of our key leadership positions within the Retail Bank **reporting directly into the Head of Retail**. You'll be responsible for the end-to-end value chain owned by the Consumer Lending focused on Credit Cards & Personal Loans.

Working with our partner across Retail, Operations, Technology, Risk & Finance, you'll be responsible for the for the product P&L and Tribe financials. You'll lead be tasked with leading and developing the strategy that will align with ING's continuous growth. Within the agile framework you'll manage both the ongoing operations and the transformative changes to the Consumer Lending Business.

You'll be passionate about growing the ING business and be obsessed with our customer's experience. To be successful you'll need to be believe in the development of the tribe and support the progression and development of a high performance culture. Are you ready to do you thing?

**What you'll do**
- Manage the Consumer Lending portfolio to optimise growth and profitability with a clearly articulated product and pricing strategy.
- Own the product P&L and Tribe financials including run and change budgets, resource plans, income forecasts, forecasting models and project benefits tracking
- Defining product strategies and customer value propositions aligned to global and local bank growth plans and translate this into long and short term initiatives to deliver business outcomes
- Optimising product value proposition to grow ING's market share.
- Collaboration on marketing, lead generation, and customer acquisition activities with specialized Retail teams such as Marketing and Customer Interactions to drive business growth and improve cost per acquisition continuously.
- Manage sales channels and their performance to meet targets and operate within specified Risk Appetite Statement (RAS) limits.

**What we're looking for**
- Strong people leader with a passions for further developing a high performance culture.
- Demonstrated experience with balance sheet management
- Understanding of Agile delivery methodology and Human Centred Design Methodologies
- Minimum 10 years experience in financial services product management, ideally in Consumer Lending
- Previous experience in setting strategy and being a driver of strategic change.

**What's in it for you**
- **Drop everything and learn with over 16,000 professional and personal development courses to choose from**:

- **Discounted ING Health Insurance**:

- **An additional Rest Day to support your wellbeing**:

- **An IMPACT day to volunteer on an approved sustainability activity**

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Need more information?