Parts Interpreter

7 days ago

Mulgrave, Australia Sharp & Carter Full time

$65,000 - $70,000 + Super | Mulgrave location
- Fantastic culture and amazing growth opportunities
- Supportive management that invests in your skills and development

**About the Role**
My client is on the hunt for a passionate individual with a strong focus on innovation and customer satisfaction. They are seeking a highly skilled and detail-oriented Customer Service Parts Interpreter to join their dynamic team in Mulgrave.

As a Customer Service Parts Interpreter, you will be responsible for providing accurate and efficient interpretation of parts and components to their customers. Your role will involve assisting customers in identifying and sourcing the correct parts for their specific needs, ensuring a seamless customer experience.

**Responsibilities**:

- Utilise product catalogs, databases, and other resources to accurately interpret and identify the correct parts
- Provide detailed information about parts availability, pricing, and delivery timelines
- Assist customers in placing orders, processing payments, and tracking shipments
- Handle customer inquiries, complaints, and returns in a professional and timely manner
- Collaborate with internal teams, including sales and warehouse, to ensure smooth order fulfillment
- Maintain accurate records of customer interactions and transactions in our CRM system
- Stay updated on product knowledge, industry trends, and technical specifications to provide accurate information to customers

**Skills and Experience**:

- Previous experience as a Customer Service Parts Interpreter or in a similar role
- Strong technical aptitude and ability to interpret complex parts and components
- Excellent communication skills, both verbal and written, with a customer-centric approach
- Proficient in using computer systems, databases, and CRM software

**How to Apply**
If you have a passion for customer service and possess strong technical knowledge, we would love to hear from you. For a confidential discussion surrounding the role, please phone Georgia Campbell on 0423 225 867.

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