Technical Solution Manager

Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers,but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be partof a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

**Job Description**:
Technical Solution Manager (TSM) manages the overall technical solution for a customer during the initial roll-out and continues to engage through the entire customer life-cycle as a trusted adviser. This involves defining the technical solution, driving advanced technology when necessary and tasking delivery teams to produce technical deliverables.

Essential Duties and Accountabilities
- Technical Solution Manager understands technical deliverables of the IFS implementation project per the solution proposed in the sales cycle and provides input to the Project Manager for incorporating them in the project plan.
- Coordinates all technical activities in the implementation/upgrade project, from initial deployment of software to post go live support.
- Acts as the point of contact for the customer and the project team and ensures good communications between the technical teams and project team members.
- Plans/coordinates/tracks progress of Configuration, Reports, Integration and Modification (CRIM) development activities and technical training.
- Forecasts technical resource demand and secures resources from delivery teams.
- Resolves technical issues during the project
- Participates in technical design of CRIM items, makes sure appropriate designs are used in each CRIM item, and the combination of all CRIM constitute a robust solution.
- Assists/guides the customer with technical configuration, and security setup in the IFS product being implemented.

**Qualifications**:
Required Qualifications and Experience
- Bachelor’s Degree in Engineering or Computer Science (or equivalent job experience or other professional qualifications)
- At least 6 years’ experience in software development or Systems Engineering, preferably with architect/technical lead level experience.
- Technical experience on customizing/implementing a major ERP/FSM or similar enterprise system.
- Familiarity with system admin functions such as security and user profile setup and configuration management in an ERP/FSM system
- Ability to travel to customer sites where required
- Fluent in English and local language

Additional Information

The Technical Solution Manager plays a key role in delivering value to our customers. Great communication skills and a proactive approach to working with the customer and colleagues from IFS and partners are essential.

With IFS, you are choosing one of the best employers in the world. We offer you an attractive remuneration with above-average additional benefits: Internal skills development program with a comprehensive individual induction plan. You can expect an open corporate culture and a pleasant working atmosphere within a fast-paced, progressive software vendor. Flexible working time models, Volunteering day and Birthday off, individual support through regular health promotion and the compatibility of work and family life are part of our company practice.