Digital Support Analyst

**TAFE NSW - Life Changing Careers**

**Digital Support Analyst**

**Temporary Full-Time position until 30 June 2026**

**Base salary range of $100,748 - $105,846 p.a plus employer’s contribution to superannuation and annual leave loading**

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.

**We invest in our people**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35 hour working week with a variety of flexible working options.

**About the role**

As a Digital Support Analyst, you will play a pivotal role in ensuring the seamless integration of development and operations within our organisation. Your focus will be on continuous improvement and the implementation of Service Management practices to enhance the efficiency and effectiveness of our delivery teams.

In this role, you will collaborate closely with development and operations teams, bridging gaps and streamlining processes. Proactively identifying areas for improvement and facilitating communication across different teams, you will propose innovative solutions to enhance digital support processes and foster a culture of collaboration and continuous improvement.

Providing technical assistance to users and IT teams, you will troubleshoot issues and contribute to documentation (including training materials) to ensure knowledge transfer and smooth operations within the organisation. Staying informed about industry trends and best practices, you play a vital role in shaping effective digital support strategies.

**About you**

You’re a proactive and solutions focused professional with experience supporting Agile development environments through continuous improvement initiatives. You’re confident working with ITSM practices to help reduce unplanned work and enhance service delivery. Your skills include low-code administration of ServiceNow, including creating catalog items, forms, and workflows. As a Digital Support Analyst, you will be supporting and administering a range of digital tools and technologies, such as Microsoft SharePoint, Teams, OneDrive, and Miro. Your strong communication and collaboration skills enable you to work effectively across teams and contribute to a culture of innovation and improvement.

To find out more about the role, click to view the Position Description.

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close 11.55pm AEST Wednesday 9 July 2025**
- Your current resume

**Targeted Question**: Describe a time when you had to explain a technical concept or procedure to someone who was unfamiliar with it. How did you ensure they understood your explanation?

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

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