El1 Assistant Director Strategy, Communications and

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an EL1 Assistant Director Strategy, Communications and Innovation (LGBTIQA+) on a contract for 12 months.

**Position Overview**

**Duties & Responsibilities**:
Responsibilities may include but are not limited to:

- Leading the design, implementation and evaluation of policies and strategies that will improve the service experience of LGBTIQA+ participants, their families and support networks
- Determining strategic direction for the work area and align longer-term planning with agency goals, values, and objectives to promote the Agency’s commitments of the LGBTIQA+ Strategy
- Developing complex policies, plans and strategies that require a detailed analysis of diverse research, data and views
- Providing strategic leadership through secretariat support for the Internal Advisory Group
- Coordinating implementation of Scheme reforms and changes and business improvement strategies for LGBTIQA+ people with disability
- Preparing reports, briefing papers, speeches, Ministerial correspondence and discussion papers for review by Senior Executives
- Managing the development, review and continuous improvement of communications products and resources that promote culturally safe, inclusive and respectful practice of front-line staff and Partners in the Community
- Providing specialist knowledge and expertise on new and innovative approaches to engaging with LGBTIQA+ people with disability and other stakeholders
- Collaborating with key internal and external stakeholders to improve the way we engage with LGBTIQA+ people with disability and other stakeholders
- Providing advice and support on policy management, strategic planning, reporting and forecasting to identify priority areas for team direction, engagement and issues management.
- Representing the Agency in stakeholder interactions and public facing events, delivering messaging and ensuring opportunities for representation for LGBTIQA+ people with disability, their families and carers, community, mainstream and diverse cohorts of stakeholders.

**Capabilities of the role**:
**_Continuous Improvement_**
Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.

**_Building Customer Relationships_**
Ensuring that the customer’s internal or external needs are met; building productive relationships with high-priority customers; taking accountability for customer satisfaction and loyalty; using appropriate interpersonal techniques to prevent and resolve escalated customer complaints and regain customer confidence.

**_Building Talent_**
Planning and supporting the development of individuals’ knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively.

**_Planning and Organising_**
Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.

**_Coaching_**
Engaging an individual in developing and committing to an action plan that targets specific behaviours, skills, or knowledge needed to ensure performance improvement or prepare for success in new responsibilities.

**_Decision Making_**
Identifying and understanding problems and opportunities by gathering, analysing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimises probable consequences.

**_Influencing_**
Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.

**_Work Standards_**
Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

**_Initiating Action_**
Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.

**Mandatory Requirements**:

- Applicants must be Australian Citizens.