Operations Admin Manager

**Are you a hospitality or administrative leader looking for your next career move?**

**Are you game enough? Then read on**

We have an exciting opportunity for an experienced administration manager to join our first flagship venue on a permanent, full-time basis in the heart of Melbourne's CBD.

Reporting to the venue General Manager, you will be responsible for assisting with our successful day-to-day operations from an administrative perspective.

**About Fortress**

Fortress, a gaming lifestyle company, owns and operates a massive, multi-level entertainment venue devoted to gaming - everything from board games, arcade, PC and console. Situated in the CBD at the luxury Emporium shopping centre, ‘Fortress Melbourne’ is an incredible addition to the city’s cultural, tourism and nightlife offering.

The 1,000 capacity venue includes an 800 sq/m 200 seat live esports arena (the ‘Alienware Arena’), 150+ premium LAN PCs, old school arcade games, two licensed bars, private party spaces, a full-service Tavern restaurant holding specially created VIP video game booths and designated board game / tabletop areas, merchandise store, dedicated streamer pods, and a live broadcast production facility.

**About our products**

Fortress was founded with one purpose: to ignite the spirit of gaming. We do this through a broad range of products including:

- Gaming experiences like PC play, arcade gaming, board gaming and console gaming
- Gaming events like our weekly Tavern Trivia and beginner’s Dungeons & Dragons sessions and our game themed parties and movie screenings
- Esports events including live esports tournaments and viewing parties
- Tavern food offering and bespoke cocktail menus
- Fortress merchandise and character IP
- Corporate events and team building
- Unique activations like game launches and VIP parties

**Essential Duties and Responsibilities**
- Act as the point of contact & representative for venue operations between head office and other Fortress locations.
- Facilitate communications among the operations management team regarding information surrounding new products, events, process changes, materials, etc..
- Coordinate & attend weekly meetings for operations management & other areas of the business, and support with minute-taking.
- Support the venue with the development & implementation of new operational processes & procedures, including document maintenance and review.
- Manage staff compliance & acknowledgement of policy & procedure documentation.
- Check end-of-shift tasks, checklists & reports for completion & possible challenges.
- Assist with delegating ad-hoc administrative tasks to reception staff where required.
- Support management with stocktake procedures including beverage, merchandise and other consumable items.
- Support the analysis & closure of operations payroll each pay period, and provide the Finance team with any necessary information to successfully process payroll.
- Support leave planning & leave liability management.
- Support & maintain file management within the venue across all platforms.
- Assist operations & HR with OH&S review & representation in the venue, including conducting site inspections, recording incident & hazard reports, and supporting action planning for OH&S issues.
- Support the tracking & maintenance of all OH&S boards & registries.
- Process purchase orders and assist with maintaining accurate purchase records including PO matching, setting up of recurring/contracted maintenance PO, and stock maintenance across multiple platforms.
- Follow-up with end-of-day reconciliations, and investigate any discrepancies.
- Support onboarding processes for new venue staff as relevant.
- Follow-up with leave requests & medical certificates where appropriate.
- Assist HR with following up on staff qualifications & credentials including First Aid, RSAs, WWC checks, etc..
- Support the maintenance of a clean & safe venue.
- Organise venue repairs & maintenance.
- Liaise with contractors and organise sign on/off on contractor visits.
- Offer support towards positive contractor relationships.
- Manage the operations asset registry including keys, mobile devices, access, etc..
- Assist with lost property management.
- Perform general admin duties for the business as required.

**Why Join Us?**
- Attractive Salary - Receive a competitive salary package.
- Career Progression - A flexible & rewarding career with the chance to grow your career further and make a strong impact.
- Exciting Opportunity - Be on the front lines with an emerging mega-gaming & esports venue set to take Australia by storm

**About You**

Ideally, you're a personable individual who can be an ambassador for our brand and help us create loyal fans & advocates through excellent customer service.

To succeed in this role you must possess the following:

- Minimum 5 years experience in hospitality operations management, office administration or similar roles.
- Must have an extraordinary a