Head of Propositions

As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers.

We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.
- Strategise and execute e-comm propositions that deliver customer and business value
- Play a valuable role in driving sustainable eCom customer growth Partner across the ecosystem and lead a collaborative team of high performers

As the **Head of Propositions **for WooliesX, you will work across Squads and Tribes to forge mutually productive relationships and influence internal and external partners to optimise our business through an e-comm proposition lens. With customer experience and deepening customer relationships at the heart of everything you do, you will work collaboratively with finance, marketing and operations teams to deliver exceptional customer convenience and value, now and into the future.

**What you’ll Do**:

- Team Leadership: Lead the team responsible for our ecommerce proposition strategy and build and nurture cross-functional, influence based relationships across the business.
- Strategic Development: Define clear proposition and market fit (including clear target audiences) and build distinctive and brand-aligned positioning.
- Market Identification: Identify emerging market, customer and business dynamics to innovate and optimise propositions.
- Business Strategy: Own proposition profitability to deliver sustainable propositions, and contribute to annual and quarterly planning cycles to forecast delivery and activation.
- Cross-functional Partnership: Partner with and influence key stakeholders across eComX, WooliesX and the Woolworths Group to deliver connected customer experiences. Agile Ways of Working: Role model Agile ways of working by partnering across Tribes and Squads, implementing agile tools and cadences and generally adopting a collaborative and connected approach.

**What you’ll Bring**:

- Strategic leadership experience in retail environments, specifically in developing and managing customer propositions that deliver customer and shareholder return.
- Strong commercial acumen and analytical capabilities to ensure plans and actions are data
- and insight-led, and there is a clear understanding of motivations behind customer behaviour.
- Exceptional customer orientation and understanding of market dynamics, both within eCommerce and beyond, to influence business strategies and plans.
- Demonstrable skills in leading and developing teams, matrix management, influencing and collaborating with peers and senior leaders. A genuine passion for customer marketing and a customer first, team first mindset.

**What you’ll Experience**:

- A progressive and flexible ‘Work from Anywhere’ policy that gives you more control over your work, life and well-being.
- A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network. Access to Sonder. Sonder provides free, confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.

**Endless possibilities with Woolworths Group
**We’re a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**Everyone belongs at Woolworths Group
**Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.