Payment Support Specialist

**_Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. _**:

- People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.**About Us**

Founded in 2014, Mable has become one of Australia's largest and fastest growing healthtech marketplaces. Our platform is an online community of independent support workers who offer their services directly to people who are seeking aged care or disability support.

With over 3 million hours of support being facilitated through its platform annually, Mable has been growing at a very fast pace and is now at 300+ employees strong.

We’re thrilled to have been recognised within AFR’s Fast 100 list in 2021, Deloitte’s Tech Fast 50 2021 Awards and we won the Australian Growth & Australian Technology Growth Company of the Year Award 2020 This is an awesome opportunity to join a thriving scale up whose profit for purpose mission is transforming the aged care and disability support sectors.

**Mission**: We’re redefining support for disability and aged care in Australia by helping people who are aging or living with disability to connect with independent support people in their community.

**How you will make an impact**:
As a key person who will be assisting the business deliver its strategic goals which the impact of your work could directly impact 10,000’s of Australian lives and shaping the future of self-directed management.

**Who you will be working with**:
Working for the Client Collections Team Supervisor you will be joining the Collections Team in Supporting clients, Providers and Funding Organisations to resolve the barriers to payment.

**What will I be doing?**:

- Solve problems related to claiming payments through NDIS/HCP funding
- Process incoming communications concerning invoicing.
- Build and maintain relationships with stakeholders across the Disability and Aged Care sectors.
- Maintain accurate records and updates in Salesforce.
- Provide support across multiple roles within Finance when required.
- Manage escalated payment issues directly with plan managers and consumers
- Focusing on funding issues, disputes and fraud
- Assisting with NDIS Cap Rate issues and changeovers when required
- Assisting with the Accounts Inbox when required
- Support consumers with complex payment issues and disputes.

**What are we looking for?**:

- 2+ years experience in either Accounts Receivable, NDIS Plan Management,
- Support Coordination or the Disability sector (with exposure to payments).
- Knowledge of NDIS funding (desirable).
- Intermediate Excel skills would be advantageous
- Exceptional problem solving skills.
- Ability to handle escalations in an efficient, empathic manner
- Excellent Customer Service and Communication skills
- Ability to build exceptional relationships with customers, colleagues and Disability/Aged Care Providers.

**Benefits of Working at Mable**

**WFH Set Up Allowance** - $800 (gross) payment to all new employees to kit out their home office.

**Competitive salary packages **everyone at Mable contributes to the bigger picture mission. We want you to feel rewarded with our packages & incentives.

**Floating Public Holidays **is just one way the company demonstrates its commitment to the wellbeing of our people and creating a culture of greater inclusion.

**Volunteer Day A paid day per calendar year to volunteer for your community**

**Wellbeing **Day Enjoy a paid day each calendar year to focus on your health and wellbeing.

**Birthday Leave** Take your birthday off on us

**Work Away** Work overseas for four work weeks in a rolling 12 month period so long as you are available during core business hours

**Paid Parental Leave** a gender neutral policy for primary (14 weeks + super) and secondary (6x weeks + super) carers

**We value wellbeing**: We’re here to support you in times of need with our Employee Assistance Program (App + counselling)

**Diversity & Inclusion** we are endorsed by Work180 as an accredited employer for women in tech.

**Team hybrid working arrangements **balance collaboration with home and family commitments.

**Office Location** Two minutes walk from Town Hall station, we’ve recently taken over an entire floor of the Hilton Hotel building (hello, #scaleup life)

**Celebrate Success** we’re here for the good vibes and celebrating our wins, no matter how big or small.

**Anniversary Awards**:

- a visa gift card on us to celebrate each year you work at Mable

**Reward and Recognition Program **We have a fun, easy and accessible Reward & Recognition Program in place, aligned to the Mable values with quarterly nominations and winners.

**Accelerate your career**: Be a part of one of Australia's fastest growing Marketplaces. We are a scale-up tech-co and our people are a huge part of this. We want all of our Mablers to feel supported in their