Training Support Officer

1 week ago

Sydney, Australia Healthdirect Australia Full time

Grow with an organisation dedicated to helping Australians improve their health.
- Sydney based role in our Haymarket office, near Central station - Hybrid working
- Initial 12 month fixed-term contract.

**About us**

Healthdirect Australia is a government-owned, not-for-profit organisation who works with purpose and dedication to help Australians actively manage and improve their health.

Our virtual services are easily accessible via multiple channels, including helplines, video call solutions, apps and websites and cater for Australians at all stages of life, ranging from practical and emotional support during pregnancy through to advice about aged care and helping Australians through the COVID-19 pandemic.

**About the opportunity**
***
Reporting to the Strategy Lead - My Aged Care (MyAC) this role will be responsible for the

review of training deliverables, training reporting and will support the My Aged Care Capability

team. The Training Support Officer will also contribute to the day-to-day management of the

contact centre knowledge management system. Additional tasks include but are not limited to:

- Support the Workforce Capability Analyst to assess and improve existing training material.
- Support the Workforce Capability Analyst to develop new training material.
- Work closely with the Operations Analyst to maintain feedback and processes in the knowledge management system (KMS).
- Manage the delivery of reporting related to training outcomes.
- Manage the onboarding and offboarding of all My Aged Care system users.
- Analyse data to identify business and process improvements and develop solutions.
- Manage multiple priorities and deadlines, get involved in the detail and be ‘hands on’ in the day-to-day delivery of training to the My Aged Care contact centre.
- Develop strong relationships with key stakeholders.

**What we’re looking for**
- Experience in development, delivering and assessment of training material efficacy.
- Experience in documenting operational processes.
- Experience working with or in a contact centre environment.
- Must have experience delivering in a fast paced and dynamic environment.
- Proven experience meeting critical deadlines.

**Why work with us**

We believe our strength comes from our talented and dedicated staff. We are committed to working together to create a culture where you can bring your whole self to work.

Our benefits include:

- Flexible work arrangements (2 days per week in office, pro-rated for part time employees).
- 14 weeks company Paid Parental Leave for both parents.
- Multi-dimensional wellbeing program that is run by our people for our people.
- Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website - about.healthdirect.gov.au

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

  • Training Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Health Full time

    Statewide Training Support Officer - Aged CareJoin the Aged Care Unit at Ministry of Health for an exciting opportunity to help shape the future for the health of older Australians in New South Wales.About UsThe Ministry of Health offers its employees challenging and rewarding work with opportunities for career progression, learning and development and...

  • Training Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Southern NSW Local Health District Full time

    Statewide Training Support Officer - Aged CareJoin the Aged Care Unit at Ministry of Health for an exciting opportunity to help shape the future for the health of older Australians in New South Wales.About usThe Ministry of Health offers its employees challenging and rewarding work with opportunities for career progression, learning and development and...

  • Training Officer

    4 weeks ago

    Sydney, Australia Myhorizon Full time

    Develop and deliver system and soft skills training across the organisation - Multinational supplier of unique industrial products with locations across ANZ - $80-$90K plus superannuation, upper north shore HO, 10 mins to train station Develop and deliver system, process and soft skills training, taking this organisation and it's people through a time of...

  • Training Officer

    8 hours ago

    Sydney, Australia Myhorizon Full time

    Develop and deliver system and soft skills training across the organisation - Multinational supplier of unique industrial products with locations across ANZ - $80-$90K plus superannuation, upper north shore HO, 10 mins to train station Develop and deliver system, process and soft skills training, taking this organisation and it's people through a time of...

  • Disability Support Officer

    3 weeks ago

    Sydney, Australia RealCare Community Support Services Full time

    We are looking for Disability Support Officer. Should have experience at least for 1 year. - Develop a plan along with the client to improve their lives and follow it on a daily basis - Assessing clients' needs and planning, developing and implementing educational, training and support programs - Interviewing clients and assessing the nature and extent of...

  • Project Support Officer

    2 days ago

    Sydney, Australia NSW Health Education and Training Institute Full time

    **Employment Type**: Temporary Full Time up to June 2026 **Position Classification**: Health Manager Level 1 **Remuneration**: $81,581 - $108,532 per annum plus superannuation and leave loading (salary equivalent to experience) **Hours Per Week**: 40 (38 standard + 2 hours towards ADO) **Requisition ID**: REQ520964 **Drive Project Success** - An exciting...

  • Senior Case Officer, Training Support

    5 days ago

    Sydney, New South Wales, Australia The Royal Australasian College of Physicians Full time

    Job Category: Administration and Office SupportAbout the RACPThe Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to...

  • Training Officer

    3 days ago

    Sydney, Australia ARG Workforce Full time

    Sydney Location - 80K+ **Training Officer** **The Company** We are a national Transport and Logistics company located in the Northern Sydney area with a strong focus on providing top tier training for our staff to ensure we maintain our high standards of workplace health and safety, customer service and product quality. **The Role** In this role you will...

  • Training Support Officer

    3 weeks ago

    Sydney, Australia BSI Full time

    Great that you're thinking about a career with BSI! Purpose of the position To ensure the effective and efficient processing of all administrative requirements for the successful delivery of Public and In-company courses, qualifications, and eLearning products that BSI Training offers. Key Responsibilities and accountabilities Managing administration of...

  • Training Officer

    9 hours ago

    Sydney, Australia Lotus People Full time

    Join a supportive team with a flexible culture and family feel - Modern offices with the option to also WFH - Up to $80K + Super - depending on experience **About The Company** *** Lotus People is thrilled to be partnering with a peak professional Association who are specialists in their field. Headquartered in Sydney, this not-for-profit business prides...

  • Training Officer

    2 weeks ago

    Sydney, New South Wales, Australia Pact Group Holdings Ltd Full time

    Pact's Contract Manufacturing division manufactures across laundry, household cleaning, car care, pest control, edible oils, air care and pet cleaning categories.Our uniquely flexible and purpose-built facilities utilise the latest blending, granulating and packaging technologies, allowing us to maintain the fastest project completion times in the...

  • Training Officer

    11 hours ago

    Sydney, New South Wales, Australia Pact Group Holdings Ltd Full time

    Pact's Contract Manufacturing division manufactures across laundry, household cleaning, car care, pest control, edible oils, air care and pet cleaning categories.Our uniquely flexible and purpose-built facilities utilise the latest blending, granulating and packaging technologies, allowing us to maintain the fastest project completion times in the...

  • School Learning Support Officer

    1 week ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Senior Executive Officer, Training Support

    3 weeks ago

    Sydney, New South Wales, Australia The Royal Australasian College of Physicians Full time

    Senior Executive Officer, Training Support Posted: 02/01/2025 Closing Date: 31/01/2025 Job Type: Permanent - Full Time Location: Sydney CBD Job Category: Education & Training About the RACP The Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand....

  • Senior Executive Officer, Training Support

    2 weeks ago

    Sydney, New South Wales, Australia The Royal Australasian College of Physicians Full time

    Senior Executive Officer, Training SupportPosted: 02/01/2025Closing Date: 31/01/2025Job Type: Permanent - Full TimeLocation: Sydney CBDJob Category: Education & TrainingAbout the RACPThe Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP...

  • Disability Support Officer

    3 weeks ago

    Sydney, Australia Support Umbrella Group Full time

    **About Us**: Support Umbrella Group, through its subsidiaries iSeekSupport and iSeekCare, is dedicated to providing compassionate, high-quality support services for individuals living with disabilities. We are committed to empowering our clients, promoting independence, and enhancing their overall quality of life. Join a dynamic and caring team that makes a...

  • Training Officer

    2 weeks ago

    Sydney, New South Wales, Australia West Recruitment Pty Ltd Full time

    Call: 9689 8904West Sector: OperationsJob Summary- Are you a highly skilled communicator?- Certificate IV in Training and Assessment- Salary range $85,000 to $120,000 depending on candidateJob DescriptionYour new employer...One of the world's largest freight & transportation services is now seeking a highly passionate Training Officer to join their team....

  • Training Support Manager

    5 days ago

    Sydney, New South Wales, Australia The Royal Australasian College of Physicians Full time

    Job DescriptionWe are seeking an experienced Senior Case Officer to join our Training Support team. As a key member of our team, you will be responsible for providing high-level advice and assistance to trainees, their supervisors, College committees, and staff within a support context.You will provide oversight to Training Support Policies and Procedures,...

  • School Learning Support Officer

    4 weeks ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: - The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to...

  • School Learning Support Officer

    8 hours ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: - The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to...