Legal & Internal Disputes Resolution Officer

**Legal & Internal Disputes Resolution Officer**:
Career Level 3

**Location**
Sydney, Australia

Great Lakes Australia (GLA) is the Australian branch of Great Lakes Insurance SE (GLISE) and is a wholly owned subsidiary of the Munich Reinsurance Company.

GLA is authorised by the Australian Prudential Regulation Authority (APRA) to operate as a general insurer in Australia, and by the Reserve Bank of New Zealand to carry on business as a general insurer in New Zealand.

This opportunity reports in to the Legal and Compliance Manager.

Your job
- Provide advice and direction to intermediaries and Third Party Administrators (TPAs) regarding the handling of complaints
- Ensure that disputes are handled in accordance with relevant laws, regulations and the General Insurance Code of Practice
- Develop and implement a disputes reporting framework to identify and report on trends and root cause issues
- Develop a system that will enable the capturing and reporting of all disputed (IDR and AFCA matters) and declined claims at both MGA/TPA and GLA level
- Ensure that GLA websites are kept up to date incorporating all relevant changes to regulations and code of practice
- Jointly undertake with claims reviews of IDR processes and matters at GLA’s distribution partners, MGAs and TPAs
- Provide legal advice to GLA and related group entities on the sale and distribution of new products, changes to existing products, new business opportunities, outsourcing, APRA and ASIC licensing related matters, conduct of GLA’s direct and MGA insurance operations etc.
- Review, prepare and provide legal advice on contracts and agreements to ensure GLA’s interests are protected and commercial outcomes are achieved. This includes maintaining control and a library of all agreements and variation agreements for GLA

**Profile**:

- A degree in law or related discipline with a demonstration of continued professional development in legal and compliance
- Previous experience working within a disputes resolution function for a general insurer
- The ability to respond in writing to complex cases and deal with sensitive issues
- Experience in liaising with the external disputes service
- Preference for experience representing the insurer at the external disputes tribunal
- An understanding of the latest legal and AFCA decisions including excellent knowledge of the General Insurance Code of Practice and Insurance Contracts Act and other relevant legislation

**Our Benefits**
- We have many attractive benefits to offer you, including 16% superannuation
- Enjoy increased annual leave entitlements
- Work flexibly from home and our fantastic office in the CBD

About us

You will work in an environment where we aspire to think big: Change and culture are challenged. We communicate a compelling and shared purpose and direction. We pave the way towards success and see failure as learning.

You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders.

We aim to communicate in a clear & authentic way. We solicit feedback, ask and listen, learn and unlearn.

We lead the We: We have a passion for winning and growing as a team. We inspire people to deliver a joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged.

Sarah Robinson

Talent Manager-
At Munich Re, we embrace and value the interaction of diverse backgrounds, experiences, perspectives and thought. This interaction is our foundation. Of our open culture and spirit of partnership. Of how our teams are built and cultivated. Of how we are supported and developed. And at the centre of this interaction is each of us.