Chapter Lead Everyday Banking Product and Solution

**You’re a passionate senior product professional, driven to deliver exceptional outcomes**:

- **We’ve transformed our ways of working to take our customer obsession to the next level**:

- **Together we can achieve big goals, having a lot of fun along the way
**See yourself in the team
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

The Deposits, Pricing and Governance Crew is responsible for the manufacturing and profitable growth of Retail Savings, Term Deposit and Safe Custody Products. Our responsibilities include the product strategy, product design, pricing, customer experience, risk and day to day management of the Deposit suite of products.

**Do work that matters
Reporting to the Everyday Banking Chapter Area Lead, this Chapter Lead, Specialised Products role will not only play a key role in the Specialised Products squad, but also will be responsible for supporting & developing a team of product professionals. As a member of the Specialised Products squad, you will support the Product Owner in developing & executing major initiatives to meet our business priorities. You will play a critical role in helping the Deposits, Pricing and Governance Crew deliver exceptional customer and channel experiences, whilst also being responsible for ensuring changes are safely executed and risk outcomes are met. You will play a fundamental role in the day-to-day management of CommBank’s Safe Custody products to ensure we meet the needs of all stakeholders. There will also be opportunities for this role to be involved in strategic projects across the wider deposit suite of products as well.

More specifically, you will:

- Lead and develop a team of product managers to ensure they can deliver on key business objectives
- Proactively identify, understand and manage risks across the business ensuring they are captured
- Develop, implement and embed strategies for driving sustainable growth of the Deposits portfolio (incl Safe Custody)
- Understand the dynamics of the Safe Custody portfolio, including key drivers, trends and leading indicators, and ideate plans to adapt to changing conditions and opportunities
- Understand and listen to the voice of the customer, be across and predict industry trends to identify customer improvements to support our customers to meet their goalsPlay a leading role across the broader Everyday Banking team, fostering a collaborative culture and ensuring all CommBank’s values are demonstrated at all times

**We want to hear from you if you have**:

- Proven capability in leading and developing a team
- Experience managing banking products
- Strategy development skills
- Strong analytical mindset with proven problem-solving skills and attention to detail
- Strong commercial acumen, balanced by a desire to achieve optimal customer outcomes
- Proven capability in analysing and uplifting key customer journeys and processes
- Proven track record of strong performance delivery
- Excellent communication and influencing skills
- Proven ability to build and leverage strong stakeholder relationships
- Relevant tertiary qualification in Business, Finance, Risk Management or similar
- **Risk Mindset **- All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

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Advertising End Date: 01/12/2024