Manager, Accountability

**Req ID**: 95775
**Department**: AR Strategic Delivery Executive Office
**Division**: Australia Retail
**Location**: Sydney
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: Sydney or Melbourne
**Work Hours**: Full-time, 40hrs/week
What will your day look like?
**This role will be accountable for**:
Contributing to the development and maintenance of decision frameworks and methodologies for learning and accountability reviews, and ensuring that these frameworks and methodologies prioritise both learning and accountability from an investigative perspective
Determining the appropriate type of accountability and insight reviews (based on complexity of the matter)
Collaborating with external advisors, as required, to support complex cases
Working with the relevant Division / Function to scope and gather information required to conduct the accountability and insight reviews, including any root cause and other analysis already conducted by the Division
Undertaking and providing preliminary findings reports on accountability and insight reviews for Relevant Events and providing input to determine appropriate recommendations, including for Enterprise Accountability Group (EAG) endorsement
Providing an investigative-focused perspective during learning and reflection sessions to ensure learnings are fully understood
Developing and delivering training programs (as appropriate) on the revised learning and accountability process and learnings based on reviews (e.g., case studies)
Building strong, transparent, and collaborative relationships with stakeholders to foster trust and promote a culture of learning and accountability
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Experience in workplace investigations, including procedural and substantive fairness
High degree of integrity and ethical judgment, with a commitment to fairness and adherence to ANZ’s policies and values
Analytical skills, including data interrogation to create meaningful, actionable insights that drive continuous improvement
Strong verbal and written communication skills, with the ability to draft high-quality investigation reports and present findings clearly
Strong critical thinking, problem-solving, and sound judgment to analyse complex situations, identify root causes and synthesise findings
Effective relationship management and influencing skills to build trust with stakeholders.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
05/06/2025, 11.59pm, (Melbourne Australia)