Team Leader, Family Services

**Central Office**
4-6 Peel Street North, Ballarat VIC 3350
PO Box 2537, Bakery Hill VIC 3354
**T** 03 5337 8999
ABN 51 857 084 361

**Position Description**

**Position Title**:Team Leader, Family Services

**Program**:Family Services, Client Services

**Location**:Bendigo. Regular travel to other locations will be required.

**Reports To**:Manager, Family Services

**Award and Classification**:_Social, Community, Home Care and Disability Services Award 2010_, Level 6
- This Position Description intends to describe the general scope, level of work, accountabilities and responsibilities of the position. _
- It does not necessarily include all duties and responsibilities.- This Position Description may be altered in accordance with the changing requirements of the position. _

**About CatholicCare Victoria**

CatholicCare Victoria (CCV) is a leading and influential provider of charitable and social services in Victoria. The

Mission of CatholicCare Victoria is to build communities that recognise and nurture the dignity of each person.

Our employees share our Mission for a stronger, more inclusive society through supporting individuals, families

and communities in times of need, especially those who are most disadvantaged, vulnerable and/or marginalised.

CatholicCare Victoria delivers excellence in a broad range of child, family and youth services, family relationship

services, school counselling and pastoral care services, social housing, employment and advocacy services across

various office locations and delivery sites in Victoria. One of our primary areas of investment in addressing

homelessness is through our subsidiary CatholicCare Victoria Housing (CCVH) and in partnership with Government

we are constructing new homes across Victoria.

CatholicCare Victoria draws on the principles of Catholic Social Teaching to inspire and direct our endeavours. We

value and respect human dignity and embrace diversity in an inclusive work environment.

**CatholicCare Victoria Values**

**Values Behaviour**

**Respectfulness **We value people for who they are and recognise what they are doing. We interact

with others honestly and in a positive, considerate, and caring manner.

**Integrity **We value the work we do. We are fair, honest, and trustworthy. We act

professionally, take accountability for our actions, and keep our promises.

**Inclusivity **We welcome everybody, working to enable everyone to feel like they belong and

have a place - from a face to be seen to a voice to be heard.

**Collaboration **We walk alongside clients, communities, and each other. We contribute to the

work and lives of others so that we can all achieve our best, together.

**Compassion **We connect with each other’s stories. We acknowledge the inherent strengths

and diverse experiences of others. We act with kindness and care in all our

relationships, helping each other to address our challenges in a safe and

welcoming environment.

**About Client Services**

Client Services comprise client programs and services across CatholicCare Victoria with a range of diverse

practitioner positions across multiple programs. Programs are funded from Federal, State and philanthropic

sources.

Client programs and services are grouped as follows:

- Client Services Operations - all client facing service delivery across children, youth families, individuals,

and communities with target programs in relationship services, counselling, homelessness, family law,
parenting/family support, AOD work with CALD populations, children’s mental health, refugee and
settlement support, communities for children (Shepparton) carer support, kinship care, emergency relief,
prison chaplaincy, youth justice, and victims’ assistance.
- Service Development and growth including the Schools Program and CCVT contract management.

The Family Services program at CatholicCare Victoria provides Department of Families, Fairness and Housing
(DFFH) funded services to families and children in the community. The Family Services program provides a

continuum of support ranging from supporting parents caring for their children at home, to working intensively

with families under increased pressure whose children are at risk of placement in care services, or have been

placed in care and are able to be reunified with family in a short timeline, through to the Victorian and Aboriginal

Family Preservation and Reunification Response (FPRR).

The Family Services program aims to promote strong families with children who ae safe, healthy, resilient and

thriving; and parents and carers who are supported to create safe and nurturing home environments.

Along this continuum of support, the Family Services program provides responsive, flexible and sustainable

support to children and families with the intensity that is required at the point when it is needed.

**Position Summary**

The Team Leader, Family Services works with the other Team Leaders in the program across Catholi