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Student Support Personnel

3 weeks ago

Parramatta, Australia EXCELLENCE TRADES COLLEGE PTY LTD Full time

Excellence Trades College Pty Ltd with trading name Excellence Trades College is an RTO offering quality education in Vocation Education sector for many years. We (hereafter ETC) are seeking for experienced Student Support Personnel for our college.

**Position: 2**

**Role**:
The Student Support Personnel is to maintain a close liaison with students of ETC. Student Support Personnel shall act as the central point of contact and assist students with non-academic support services.

**Main duties**

The following duties apply:

- Assist students with transition to life and study in a new environment.
- Provide advice about legal services, emergency and health services.
- Acts as the first point of contact for any student complaints or appeals.
- Track each student’s attendance and contact students with attendance shortage.
- Convert learning materials in alternative formats to suit students’ needs.
- Provide appropriate equipment, resources and programs to increase access for students with disabilities and other students in accordance with access and equity.
- Resolve Records Requests placed by students
- Coordinate with Training Manager in conducting student orientation programs and publishing student progress reports.
- Refer supporting materials or facilities to enhance student’s educational journey.
- Ensure that appropriate housekeeping measures are observed, and, that the workplace is maintained in a clean and tidy state.
- Liaising with Trainers and Assessors and Administrative Personnel to ensure that their practices are aiding the efficient retention of student records
- Always strive to minimise waste in the planning and usage of ETC NSW resources.
- Monitor workplace safety at all times. Always put workplace safety before any other priority or activity.
- Perform duties in an ethical and professional manner that supports an environment that is free from discrimination and harassment.
- Guide the students to ETC’s support services in liaise with Director of Studies.

**Selection Criteria**
- Work Experience in CRICOS operation
- Experience in working PRISMS
- Experience in working Student Management systems

Experience and passion to work in VET Education is required to be successful in this role. Remuneration will be based on the applicant's experience and suitability for the role.

Schedule:

- 8 hour shift