Continuous Improvement Manager

5 days ago

Brisbane, Australia Queensland Health Full time

**The role**: Reporting to the Director, Service Management and Improvement, the Continuous Improvement Manager is responsible for driving eHealth Queensland's continuous improvement program using Lean and Agile as a methodology base. The program strives to improve the performance of services to enhance and deliver improved outcomes for the end customer whilst driving internal efficiencies.
The Continuous Improvement Manager will manage eHealth Queensland's continuous improvement framework and lead the development and implementation of a continuous improvement program of work, which will be a key component in an organisation-wide shift to become a more customer centric and value for money service provider.
Additionally, you will be assessed on your ability to demonstrate the following:

- Ability to lead, manage and mentor staff committed to the delivery of a diverse and dynamic work program to achieve positive service outcomes for customers while effectively managing conflicting demands and tight timeframes.
- High level research, analytical and problem solving skills, including the ability to identify issues and risks across the business and work collaboratively with stakeholders to develop solutions.
- Ability to design, implement and promote continuous improvement practices within a large, complex service delivery organisation using Lean and Agile methodologies.
- High level understanding of end-to-end IT customer service delivery (ITSM/ITIL).

**About eHealth Queensland**: eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

**Benefits of working with eHealth Queensland**: By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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