Client Development Associate

Role based in Melbourne - hybrid working
- Permanent FT position
- Opportunity to join the Westpac Institutional Bank (WIB) with prospects for career progression

The Client Development Associate role will be part of Westpac’s Institutional Bank (WIB) and sits within the Global Transaction Services team. This role will act as an advisory partner to the Public Sector Client Portfolio for their existing products and services.

**How will I help?**

Your main function will be acting as a primary point of contact for the client assisting them with complex service and support needs in relation to their established products, but you will also advance your business development skills by working closely with Client Development Managers to complete sales-to-service activities, including scoping, documentation, and transition to Implementation across the deal lifecycle.

You will be directly supporting the Public Sector client base through consistent service query resolution.

You will:

- Work closely with the relationship management team and liaise directly with all product teams across GTS
- Liaise with and provide outstanding customer service to the client
- Proactively anticipate client needs and what products, solutions, and offerings are best suited for the situation

**What’s in it for me?**

Your exposure to a premier institutional client will provide you with the opportunity to further develop your business acumen and professional network within institutional banking. Through your interactions with your client, you will develop an in depth understanding of their financial requirements to a point where you will be able to proactively anticipate client needs and what products, solutions, and offerings are best suited for the situation.

Inspiring locations. Flexible workspaces. And unexpected opportunities. Plus, the backing and great benefits from one of the most refreshing employers in Australia. For example, you’ll be able to have access to some of the best banking, wealth and insurance benefits in the market, be paid well, as well as an entire suite of online learning and career planning tools so you can grow.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

To be successful in this role, you will be a pro-active individual with experience managing and understanding client needs within a transactional banking product environment. You will have to be organised and able to prioritise requests independently to support the overall client.

Further advantageous skills:

- Ability to develop an understanding of the client and industry sector to ensure superior service is provided
- An interest in problem solving and dealing with complex issues
- Have a customer focus and a solution-based mindset
- Excellent verbal and written communication skills
- Well-developed problem-solving skills

**What is it like to work there?**

We aim to provide one big, supportive team to help us reach our vision to become one of the world’s great service companies. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start Here. Just click on the **APPLY **button.

The health and wellbeing of our employees is our priority and we will ensure that physical distancing requirements are met in all our workplaces as long as required.

Our employees are required to comply with the policy regardless of whether they are in customer-facing or non-customer-facing roles (as employees in non-customer-facing roles are required to attend the workplace under our Hybrid Working Strategy). Further, the Westpac Group is required to comply with State/Territory issued public health orders/directions which require relevant workers to be vaccinated against COVID-19 to enter workplaces.