Assistant Service Manager

5 days ago

Myaree, Australia Autoleague Full time

Industry leading salary package + company drive car & fuel allowance
- Award winning Dealer and Service Dept with a supportive management team
- Ongoing training and fantastic career development opportunities

**Melville Hyundai** are seeking a customer focused **Assistant Service Manager / Service Advisor or Trainee** for an exciting opportunity to join their vibrant Service Department.

To be considered, you will excel at establishing strong long-term relationships thereby creating outstanding customer confidence and continuously maximising customer satisfaction. You will also act as a passionate, brand ambassador consistently promoting the highest standards of courtesy and integrity when interacting with our Service Customers.

This is an unparalleled career advancing opportunity for a hardworking, articulate and career focused Service Advisor to develop their career within our progressive, forward thinking Automotive Group.

**The Job**:

- Guide the customer through the service process to get them driving as quickly as possible
- Deliver excellent customer experiences to fulfill their needs and enquiries
- Receiving & advising customers on maintenance requirements
- Advise progress of service/repairs being carried out
- Provide information about the vehicle to enhance the driving experience
- Meet and manage customer expectations
- Provide technical support and advice
- Resolve any issues and challenges
- Collaborating with team to achieve sales targets and conversion rates
- Ensure customer satisfaction (NPS)

***

**YOU**:

- Outstanding communication skills and commitment to delivering an unparalleled level of customer service
- Excellent listening and problem-solving skills
- Exceptional organisational and time management skills with the ability to multi-task
- Enthusiastic, friendly and proactive demeanour with a helpful attitude
- Career focused, resilient and a drive to succeed
- Computer literate with strong accuracy and attention to detail
- Full WA drivers’ licence is essential
- Mechanical knowledge preferred
- ** Previous experience as a Service Advisor is highly regarded**

**What's in it for YOU?**
- Exciting, fast paced and rewarding career move
- Industry leading salary package & company drive car & fuel allowance
- Generous employee discounts on vehicles, servicing and much more
- Ongoing training and fantastic career development opportunities
- Autonomy over duties and recognition for effort
- Employee Assistance Program (EAP) Access to free, confidential counselling
- Employee discounts and offers at over 180 restaurants Australia wide

**Please note**: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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