Customer Support Representative

6 days ago

Eight Mile Plains, Australia Simpro Software Full time

Due to another internal promotion, an exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude.

In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through to resolution.

A positive disposition and demonstrated resilience are a must, as we work in an ever changing, fast-paced environment.

This is a **Brisbane-based** role. To be considered, you must be eligible to work legally in Australia on a full-time basis.

**First Things First, What We Can Offer You?**
- Delicious daily, free, chef prepared lunch on site (yes)
- Fully equipped, free gym on site
- Second-to-none onboarding and product training
- Hybrid work arrangements after qualifying period
- Ground-breaking parental leave entitlements
- Participation in Simpro's Equity Share program
- Fun team camaraderie and events
- Casual dress
- Opportunities for growth and development

**Who Are We?**
- Simpro is a global leading Software-as-a-Service (SaaS) field service management solution for service, maintenance and project contractors. Simpro was founded in 2002 in Brisbane, Australia with operations in Australia, New Zealand, the United Kingdom, the United States, Singapore and The Netherlands. Simpro empowers our trade service customers to connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting._

**What You'll Do**
- Take ownership of problems and be dedicated to providing solutions for our clients
- Provide input into the ongoing maintenance of our on-line support system and into the enhancement of our client support procedures
- Use our Salesforce systems for logging calls, tickets, chats and to manage escalations
- Report on client support issues and opportunities and assist in enhancing our training programs
- Contribute, question and share knowledge with internal teams for product improvement.

**What You’ll Bring**
- Demonstrated problem solving skills
- A high level of interpersonal abilities (we would like to hear more about these)
- An ability to work collaboratively, with a positive attitude
- Very strong attention to detail
- Willingness to get in and get the job done
- Prior experience with the suite of Simpro products would be beneficial, but not essential.

**Core Values Required of all Simpro Employees**

We are seeking someone with the right determination, attitude and Simpro compatibility. Our culture and core values are very important to us:

- ** We Are One Team**:

- ** We Own It**:

- ** We Innovate**:

- ** We Understand**:

- ** We Care**:

- ** We Have Fun**

Z6IfK7EXmU

  • Customer Service Representative

    2 weeks ago

    Eight Mile Plains, Australia Johnson & Johnson Full time

    **Function** - Customer Management **Sub function** - Non-Technical Customer Service **Category** - Senior Representative, Non-Technical Customer Service (S3) **Location** - Eight Mile Plains / Australia **Date posted** - Jun 17 2025 **Requisition number** - R-014817 **Work pattern** - Hybrid Work Description **Job Function**: Customer Management **...

  • Customer Support Representative

    1 week ago

    Eight Mile Plains, Australia Cook Group Full time

    Overview: Full Time, 6-month Fixed Term opportunity Values focused culture that encourages accountability, autonomy and collaboration Hybrid Work Status Location - Eight Mile Plains Are you passionate about improving patient health outcomes? Would you like to join an organisation where you can work with cross-functional teams, take ownership, and be...

  • Customer Service Representative

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Johnson & Johnson Full time $80,000 - $120,000 per year

    Function Customer Management Sub function Non-Technical Customer Service Category Senior Representative, Non-Technical Customer Service (S3) Location Eight Mile Plains / Australia Date posted Jun Requisition number R Work pattern Hybrid Work Description At Johnson & Johnson, we believe health is everything....

  • Customer Support Representative

    2 weeks ago

    Eight Mile Plains, Australia Simpro Software Full time

    Due to an internal promotion, an exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and...

  • Customer Support Representative

    6 days ago

    Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team based in our Brisbane office at Eight Mile Plains. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our...

  • Customer Support Representative

    4 days ago

    Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through...

  • Customer Service Representative

    2 weeks ago

    Eight Mile Plains, Australia Johnson & Johnson Full time

    **Job Function**: Customer Management **Job Sub Function**: Non-Technical Customer Service **Job Category**: Business Enablement/Support **All Job Posting Locations**: Eight Mile Plains, Queensland, Australia **About MedTech** Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less...

  • Business Development Representative

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Simpro Software Pty Ltd Full time $80,000 - $120,000 per year

    The Job The Business Development Representative drives revenue growth by engaging potential customers by effectively showcasing Simpro's value proposition. You will be responsible for identifying and qualifying potential leads, generating new business opportunities, and nurturing relationships with prospective clients. What You'll Do Book product...

  • Business Development Representative

    1 week ago

    Eight Mile Plains, Australia Simpro Software Full time

    We are currently looking for a Business Development Representative responsible for identifying and connecting with prospective customers from our Eight Mile Plains office in Brisbane. You will discuss the impact Simpro is able to bring to customers, with the aim of booking product demonstrations between the prospect and the Account Executives and/or...

  • Customer Support Team Leader

    6 days ago

    Eight Mile Plains, Australia Cook Group Full time

    Overview: **Location - **Brisbane, Eight Mile Plains **Permanent Full Time** **Hybrid **work roster available We are looking for a highly organised, reliable and self-motivated individual to join our customer support team. Reporting to the Customer Support Manager, this role is responsible for overseeing daily Customer Support activities and working with...