Consumer Strategy

**#GreatMindsDon’tThinkAlike** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts

**About The Team**:
UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services.
**#GoGetIt **embodies the attitude and mindset of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.

**About The Role**

The Consumer Strategy & Operations team is responsible for growing our consumer base, and increasing their engagement while being the advocate of the consumer internally in Uber. We serve millions of consumers every day and we work with multiple stakeholders across the business to deliver the best possible experience and outcomes for our consumers.

As part of the Consumer Strategy and Operations team you will generate actionable insights by analysing market information, competitive dynamics and operational metrics, craft our strategy and priorities, and plan & execute projects to deliver on our strategy and improve customer experience.

**Your Impact in Role**
- Develop and execute market intelligence and strategy: Day to day work will include a combination of 'always on' activities and strategic projects, including analysis of key operational and financial metrics across the business that help the business prioritise actions.
- The role is also responsible for maintaining regular competitive performance tracking frameworks and tools.

**The Experience You’ll Bring**
- Strong communication and presentation skills, with a proven history of stakeholder management and ability to communicate findings in a structured and compelling manner
- Demonstrated experience of influencing strategy with data insights
- Strong understanding of data fundamentals and the ability to tackle strategic problems with a high level of analytical accuracy: Excel/Google Sheets is essential
- As a preference, Bachelor's degree or equivalent in Business/Economics, STEM (Science, Technology, Engineering, Mathematics)

**What's in it for you?**

Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it’s like to work at Uber today. We pride ourselves on the amazing team we’ve built. The driver behind all of our growth, our bold and innovative brand, and the groundbreaking technology we bring to life is the people that make Uber an inclusive, diverse & fully international workplace **#OneUber**

Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with # **DoTheRightThing** in mind, supporting the whole you and the way that you work best.
- We provide our employees with monthly **Uber credits** to use against the full value of Eats, Rides and Grocery (whichever applicable in your market) plus a 17% discount on orders placed through our App (which exists even when your credits expire).
- Family comes first, and our **paid parental leave** (18 weeks full pay) is accessible for all new parents from day 1 (with no tenure requirement). New parents at Uber will also receive access to Cleo, flexible return to work options, and additional Uber credits during their period of leave (because let's face it, who wants to cook with a little one around?)
- Reset, Refresh and Recharge: we have a generous **paid leave policy**, providing paid leave in addition to the statutory annual leave (excluding certain roles within the Community Operations). Additional eligibility requirements apply.
- ** Personal health and wellbeing** - depending on location, you can access a healthcare plan or reimbursement for a plan of your choice up to a nominated value. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gyM/Fitness memberships, mindfulness apps, fitness equipment, ski passes and more. We also provide Employee Assistance Programs (EAP) that connect you to resources & support.
- When you are in the office, we have an **amazing range of facilities accessible** for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the **food program**; catered lunch / breakfast (location dependant) and you’ll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.
- Based on the combination of business needs and personal interest, we provide language **learning support** so you can improve yo