Customer Training Specialist

6 days ago

Perth, Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.

We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

**Role Summary**:
The Customer Training Specialist is a newly created 12 month opportunity in our Customer Training team based at our Perth CBD office.

The purpose of the role is to scope, design, develop, deliver and evaluate learning and development initiatives for the Customer Business Unit. The projects assigned will predominately be strategic initiatives, that uplift capability to positively impact business performance.

**Key responsibilities of the role include**:

- Support the design and development of all training materials related to the CX360 project. The CX360 project is the implementation of a new CRM system (Salesforce) and telephony system (Genesys).
- Measure the effectiveness of the developed learning materials.
- Conduct skills gap analysis to identify training needs.
- Collaborate with the project team, ensure clarity on your responsibilities, and provide regular updates on progress and identified project risks.
- Support pre and post system implementation activities to ensure the overall project success.

**What you’ll bring**:

- TAE40116 Cert IV in Training and Assessment or 10893NAT Cert IV in Learning Design and Facilitation or 5+ years of experience in senior learning and development roles.
- Experience with analysis, design, development and evaluation of learning programs.
- Experience with eLearning authoring tools such Articulate Rise and Storyline.
- Adobe Creative Suite proficiency, familiarity with tools like Photoshop, Illustrator and Adobe Creative Suite is preferred.
- Experience with the design, development and delivery on learning programs in a contact centre and/or customer facing environment will be highly regarded.

**What we offer**:
Working for an employer of choice also means you will enjoy:

- Flexible work arrangements
- Professional Development Opportunities
- Purchased Annual Leave
- Best practice parental leave

Click here for a full list of our benefits

**Every Voice Matters**

Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

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