Technical Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team with a national presence across Canberra and Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of the Technical Specialist role is to support the Case Management teams by providing up-to-date technical guidance on the compensation payment schemes and assisting in their claims administration under the Safety, Rehabilitation and Compensation Act (SRC Act). This position operates in a customer centric environment that focuses on the proactive management of claims.

In addition to providing technical advice to Case Managers, this role is also required to proactively manage litigated matters for self-insured licensees under the SRC Act. This includes providing instructions to legal providers, facilitating case conferences and resolution strategies with all parties, and providing updates on litigated matters to internal stakeholders.

This is permanent, full time position based in either our Canberra or Melbourne office, with flexibility to work from home for up to 3 days per week once fully trained.

YOUR RESPONSIBILITIES
- Provide technical advice support to claims teams about the claims management process in line with SRC Act.
- Provide timely and appropriate instructions to panel legal firms in litigated matters.
- Build and maintain strong collaborative relationships with internal and external stakeholders.
- Provide monthly reports outlining trends, decision outcomes and feedback for the Claims Operations team.
- Proactively identify and support improvement in any potential reputational risks in the Tribunal through management of litigated matters.
- Maintains risk awareness with focus on continuous improvement and decision-making opportunities identified throughout the management of litigated matters.
- Assist organisational compliance with legal, governance and self-insurance license requirements.

ABOUT YOU
- Extensive Workers Compensation experience.
- Thorough understanding of the SRC Act.
- Strong experience interpreting and working in legislation and insurance schemes.
- Legal or internal review experience.
- Effective decision-making and time management skills.
- Superior written and verbal communication, and leadership skills.
- Problem solving and strategic thinking skills.
- Experience in managing relationships and competing stakeholder priorities.
- Experience in coaching and supporting others.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super