Injury Management Advisor

**Ensure quality decisions are made within claims management**:

- **Mentor and coach Claims Advisors**:

- **Sydney or Newcastle location**

You are paramount to ensure the quality of the decision-making process within claims management and promoting consistency in approach and compliance to legislation.

You will be responsible in providing clinical and injury management technical expertise to assess CTP claims for treatment and rehabilitation requirements as well as being accountable for the coaching and mentoring of the Claim Advisors.

**This is a 12-month contract opportunity.**

**What you’ll do**
- Provide clinical and injury management technical expertise to assess CTP claims
- Assess and advise on appropriate treatment and rehabilitation requirements
- Coach Claims Advisors to ensure a sound understanding of Injury Management is applied when making decisions
- Engage with service providers, claimants, solicitors and claims staff
- Influence effective claims strategy though timely and cost-effective intervention
- Support the team leader to identify development opportunities and trends to improve individual and team performance
- Ensure appropriate implementation of legislative guidelines and schedules into the business
- Engage with other Injury Management Advisors for complex decision making, advice and feedback
- Maintain a constant customer focus by working with customers, team members and third parties to find solutions consistent with their needs and the business objectives

**What you’ll bring**
- Allied health background and qualifications - mandatory
- Hands-on, face-to-face clinical injury management experience ideally coupled with additional Occupational Rehabilitation experience
- Prior Workers Compensation/CTP/Return to work experience
- Ability to build rapport and communicate complex information with a variety of stakeholders including staff and allied health professionals
- Ability to coach and mentor Claims staff to build technical knowledge and expertise

**Our Benefits**
- Discounts of up to 25% on our various Insurance, Banking & Superannuation products
- Flexible working environment and arrangements; genuine focus on work-life balance
- Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
- We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Employee Referral Program ($1000), Facilities for nursing mothers, Years of Service Recognition)

**About Suncorp Group**

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes - and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference - because you’ll be doing that.

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon. You will be joining an organisation which cares and is proud of our achievements in being recognised for
- Money magazine’s Bank of the Year and Business Bank for the fourth consecutive year (2018-2021)
- Creating our Peace of Mind Package which provides immediate financial relief for customers (2020)
- Developing our Small Business COVID-19 Relief Package to support our Insurance customers (2020)
- Member of the RE100 Global Corporate Renewable Energy Initiative (2020)
- Named an Inclusive Employer by the Diversity Council of Australia (2019-2020)
- Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
- At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._
- The health and safety of our people, customers and communities is our number one priority. This means that we require all of our new employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about th