Hospitality Manager

Employment Type: Permanent Full Time

Hours: 38 hours / week

Location: Our Lady Mercy Place Harris Park

Upload with Application: Resume, cover letter, and relevant qualifications

Contact: Nav Kaur I

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere. As a for-purpose organization with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join our Residential Aged Care team at Harris Park as a Hospitality Manager, and help our teams deliver even greater outcomes.

About the opportunity:
At Mercy Health, every moment matters. As a Hospitality Manager, you’ll lead high-quality hospitality services that create a warm, home-like environment for residents, families, and staff. Enjoy true work-life balance with no nights or weekends, streamlined operations with set menus and suppliers, and the support of a passionate team committed to making a meaningful difference every day. This role reports to the Service Manager and oversees catering, housekeeping, and laundry services to ensure excellence in every detail.

Key Responsibilities:
- Lead and manage catering, housekeeping, and laundry services to deliver exceptional hospitality.- Oversee meal preparation and food service, ensuring residents enjoy nutritious, varied meals that meet all health and safety regulations.- Ensure housekeeping and laundry services are efficient, effective, and compliant with all policies and standards.- Foster a positive, team-oriented environment that supports staff development and high-quality service.- Collaborate with suppliers and manage resources efficiently within budget.- Drive continuous improvement to enhance the resident experience.

What you’ll bring

You’re a strong leader with a passion for people and service excellence.

To thrive in this role, you’ll have:
- Certificate in Commercial Cookery is mandatory- A hands-on leadership with the ability to lead by example in the kitchen when needed.- Strong leadership skills with proven experience managing and coaching large teams.- Experience in preparing and cooking for large groups.- Skills in menu coordination and tailoring meals to diverse dietary needs.- Knowledge of OHS, food safety standards, and regulatory compliance.- Experience managing housekeeping and laundry operations. You’ll also need to provide (or be willing to obtain):
- National Disability Insurance Scheme (NDIS) Clearance or Police check

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
- We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture._
- We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present._