Service Support Analyst

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 69499**Service Support Analyst**
- Location Parramatta CBD with access to hybrid work arrangements
- 1 x Temporary Full-time role (35 hours per week) and 1 x temporary Part-time role (21 hours per week) for a period of up to six months with the possibility of extension.
- Salary from $93,295 to $102,941 pa. + super and annual leave loading
- Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport

**Your role**

The Service Support Analyst plays a crucial role in maintaining Department of Communities & Justice (DCJ) Records Management system, Content Manager (also known as TRIM). They are responsible for ensuring the accurate, efficient, and secure management of records and information throughout the agency, in compliance with relevant policies, procedures, and legislation.

**What you’ll do**
- Manage the administration, configuration, and maintenance of the OpenText Content Manager (TRIM) system to ensure peak performance and data integrity.
- Provide user support by troubleshooting technical issues, resolving problems, and delivering training to maximize effective use of the system.
- Manage and maintain user access, security permissions, and system configurations in alignment with organizational standards and best practices.
- Coordinate with vendors and ICT support teams to implement system updates, patches, and enhancements, and offer feedback to refine TRIM's functionality.
- Develop and maintain comprehensive system documentation, including user guides, policies, procedures, and technical specifications.
- Continuously assess and recommend new features or improvements to enhance system performance and user experience.

**Key Challenges**
- Ensuring the TRIM system remains up-to-date, secure, and compliant with evolving regulations and technological advancements.
- Promoting a culture of effective records management across the agency, with staff at all levels understanding their responsibilities and the importance of maintaining accurate and accessible records.
- Balancing the need for efficient access to information with the requirements for privacy, security, and compliance

**What we’re looking for**
- Qualifications and/or equivalent experience in a relevant area such as project management, Records Management and operations support.
- Working with children check clearance
- A good understanding of the NSW State records Act 1998

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- Please describe your knowledge, skills and experience in managing Electronic Document and Records Management Systems (EDRMS) including how you ensure information security?
- Describe a time when you’ve had to introduce a new piece of software or a new information management process to a non-technical user audience. What were the important things you needed to consider? How did you optimise the uptake of the new process and how did you measure your success?

**Applications close **Tuesday 24th September at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.