Current jobs related to Customer Service Officer - Melbourne Airport - Star Aviation

  • Customer Service Officer

    2 weeks ago

    Melbourne Airport, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, no two days will be the same, where you will be responsible for providing...

  • Customer Service Officer

    6 days ago

    Melbourne Airport, Australia Star Aviation Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, no two days will be the same, where you will be responsible for providing...

  • Customer Service Officer

    2 weeks ago

    Moorabbin Airport, Australia Netra Hospitality & Hygiene Full time

    Are you a proactive, customer-focused individual who loves making a difference? Do you bring energy, a positive attitude, and a knack for solving problems? If so, we want you to join our team as a Customer Service Officer! **About Us** Netra Hospitality & Hygiene is a fast-growing, customer-centered organization committed to excellence and innovation....

  • Customer Service Officer

    2 weeks ago

    Brisbane Airport, Australia Secure Parking Pty Ltd. Full time $40,000 - $80,000 per year

    Before you apply, are you: Energetic: You can tackle any situation with enthusiasm and determination. Enthusiastic: You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk. Empathetic: You are friendly, personable and a team player. You genuinely care about providing exceptional...

  • Customer Service Officer

    2 weeks ago

    Perth Airport, Australia Prixcar Services Full time

    **The Company**: PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services including damage surveys, paint & panel rectifications, vehicle build ups including fleet...

  • Customer Service Officer

    2 weeks ago

    Airport West, Australia SMART Full time

    Interested in a Career ? We’ll help you achieve your goals. - Supportive, established and welcoming team. - Come and see the safest, cleanest and most efficient workshops in the industry for yourself! - Like working in a fun and collaborative, team orientated environment? - Are you a Customer service professional who cares about their customer, brand and,...

  • Customer Services Officer

    2 weeks ago

    Adelaide Airport SA, Australia Singapore Airlines Full time $67,666 - $82,221 per year

    Customer Services Officer – Adelaide Airport We are seeking to appoint a highly motivated and skilled Customer Services Officer to join the Singapore Airlines Adelaide Airport Team at Adelaide Airport. The position is responsible for upholding Singapore Airlines' high customer service, safety and security standards whilst undertaking airport operation...

  • Customer Service Officer

    1 week ago

    Sydney Domestic Airport, Australia dnata catering Full time

    **Do you want a high-flying corporate career working for the world’s largest air services provider, based in Sydney?** We have an exciting opportunity available for a Customer Service Officer to join our friendly and supportive team based in Sydney Airport. **More about this role**: To put it simply, you will be the central point of contact for day to...

  • Customer Service Officer

    1 week ago

    Sydney Domestic Airport, Australia dnata catering Full time

    **Are you a great communicator with food safety and logistics knowledge looking to take your experience in the airline catering industry to the next level? Do your personable communication skills mean you build excellent relationships with stakeholders at all levels?** We have an exciting opportunity available for a **Customer Service Officer **to join our...

  • Customer Service Officer

    3 days ago

    Sydney Kingsford Smith Airport, Australia Star Aviation Full time

    **Introduction**: Star Aviation are Australia's most dedicated ground handler, servicing 19 different airlines across ten airports Australia-wide - we take great pride in being big enough to manage, yet small enough to care. **Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in for...

Customer Service Officer

2 weeks ago

Melbourne Airport, Australia Star Aviation Full time

**Introduction**:
Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airline partners across ten airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care

**Description**:
As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a seamless manner. Being the ‘face of the company’ to clients and passengers, you will put the customers’ needs at the heart of all required tasks.

Service Delivery
- Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures
- Politely welcome passengers as they arrive at the terminal counter
- Compare information on tickets with passenger data to ensure it all matches and is correct
- Check bookings and issue boarding passes
- Educate passengers about airport security protocols and luggage allowances
- Safely direct passengers to the correct gate for their flight
- Represent both the Airline and Star to the highest-level ensuring customer satisfaction
- Ensure the safe and secure operation of all equipment
- Perform Boarding Gate duties including public announcements as per our client’s requirements
- Complete Passenger Marshalling duties maintaining a safe and secure environment as per our client’s requirements
- Action basic administration duties

**Skills and Experiences**:

- Clear communication and good interpersonal skills
- Ability to perform all duties at a high standard of customer service
- A valid driver licence
- A valid Aviation Security Identification Card (ASIC)
- Experience with Aviation/Airline industry - desirable
- Relevant Airline specific training modules and courses
- Caring approach to dealing with people
- Excellent organisation and time management skills
- Strong ability to multi-task, priorities and meet deadlines
- Customer focus to deliver exceptional service
- Ability to adapt to changing priorities and situations
- Able to work well in a fast-paced team environment
- Health and Safety Training
- Manual Handling procedures
- Conflict resolution skills
- Proficient in report writing, in plain and clear English
- Intermediate skills for Microsoft Office Suite