Insights Manager

**The Opportunity**:
Reporting to the Head of Marketing Technology & Insights, the Insights Manager will play a critical role in driving data-driven decision making and providing valuable insights to support strategic business and marketing initiatives across Fitness & Lifestyle Group's (FLG) Australia & New Zealand's portfolio of brands - including Goodlife Health Clubs, Fitness First, Zap Fitness 24-7, Barry's and Jetts New Zealand.
This part-time role will take responsibility for tasks such as championing the Voice of Customer (VoC), designing, executing, analysing, and interpreting customer and consumer research - both in-house and managing external partners. The Insights Manager will demonstrate strong stakeholder relationship skills, fostering effective communication and collaboration across various teams and stakeholders throughout the organisation.

**Key duties and responsibilities will include**:

- Collect, analyse, and interpret data from various sources to identify trends, patterns, opportunities and present findings and insights in a clear and concise manner.
- Develop actionable recommendations based on data insights to optimize marketing strategies and improve customer experiences.
- Oversee the measurement and tracking of brand performance metrics via brand tracking, campaign evaluation, and commercial outcomes.
- Manage established VoC initiatives such as the NPS program, exit surveys, etc. Socialise results and next steps internally, track success of changes implemented as a result of feedback.
- Project management of work completed by our research partners as well as conducting in house market research, including surveys and competitor analysis, to understand consumer preferences, needs, and market trends to answer inform business objectives and strategies.
- In partnership with the Head of Marketing Technology & Insights present to key stakeholders and departments ensuring clear communication of insights and actionable recommendations.

**To be successful in this role you will need**:

- 5+ years research and insights experience from client or supplier side.
- Proven experience in data analysis, market research, or consumer insights
- Experience using Survey Monkey, GA4, a plus if you have experience with Ask Nicely
- Strong analytical and problem-solving skills with the ability to derive insights from complex data sets.
- Excellent communication skills, both written and verbal, with the ability to present findings to diverse audiences.
- Detail-oriented with a focus on accuracy and quality of work.
- Ability to work independently and manage multiple projects simultaneously.

**In return we offer you**:

- A competitive salary plus super
- A passionate, innovative, energetic, and supportive culture. It is something we are proud of at FLG, and you will feel part of the family from day one
- Hybrid working - mixing in office and work-from-home
- A modern, open-plan office in the heart of Brisbane's West End, with onsite café a complimentary barista coffee
- You'll also benefit from our industry-leading learning and development offering - we pride ourselves on supporting and developing our team members, providing them with the learning and skills they need to build a long-term career with us.
- A wide range of benefits including a complimentary gym membership

**About Us**:
Fitness and Lifestyle Group (FLG) is Asia-Pacific's largest diversified fitness, health and wellness group, headquartered in Australia. We truly make a meaningful, positive impact on people's lives through innovative and diversified fitness, health, and wellness offerings across physical and digital platforms. Put simply, our purpose is to empower our global community to live stronger and happier lives.
Our portfolio of globally recognised brands includes Fitness First Australia, Barry's, Goodlife Health Clubs Australia, Jetts New Zealand and Zap. With 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand in addition to its on-demand digital health and fitness programs, FLG currently helps almost a million people live healthier and more active lives.

Please click 'Apply' to submit a resume that details your experience, attributes, and achievements.

**Our Commitment to Diversity and Inclusion**:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.