Contact Support Officer

1 week ago

Brisbane, Australia RSL Queensland Full time

Use your skills to make a meaningful difference to the lives of veterans and their families.

**28th November, 2024**:
Use your skills to make a meaningful difference to the lives of veterans and their families.RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. After more than a century, our purpose _- _to provide care, commemoration and camaraderie _- _is as strong as ever.

With Australia’s most successful prize home lottery backing us, we’re able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways. As a member of our team, you’ll have access to advanced technology, skilled co-workers, interesting projects, and the opportunity to expand your career.

And most importantly, you’ll be making a real difference in veterans’ and their families’ lives.

**Why work at RSL Queensland**. Open, flexible, supportive, empowering - they’re some of things our team love most about RSL Queensland. Depending on your role, you’ll have the tools and flexibility to work in a hybrid way that balances your lifestyle and the requirements of the team.

**What else makes us great**:

- Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving benefits on top
- Extensive training/development opportunities
- Bring your whole authentic self to work each day and be part of a supportive environment
- You’re gifted 3 additional days of leave at Christmas
- Financial support and study leave to undertake higher educational courses related to work
- Work in an environment that values all voices - have an influence, be the difference
- Benefits Hub that includes lifestyle discounts from hundreds of leading stores and services

**Now, a bit about the role**:
This role sits within our Veteran Services team and is the first point of contact for Veterans and their families seeking assistance with pensions and wellbeing issues. The role will involve working closely with internal stakeholders to ensure enquiries are answered immediately - or directed to the most appropriate person to deal with more specific/complex requests for assistance.
This is a permanent, full-time position, based in our Fortitude Valley office and has the ability to work from home 2 days per week. This role reports into the Team Leader - Client Contact.

**What’s required to succeed**:
You will also have:

- The ability to work collaboratively in a team environment with a goal to achieving optimal client outcomes.
- Strong customer service skills both written and verbal
- Maintaining accurate and appropriate records of contacts received and follow up on any outstanding issues.
- Strong communication, listening and interpersonal skills and the capacity to speak clearly and with good diction.
- The ability to manage high work volumes in a quality customer service environment.
- Capacity to meet specified performance standards.
- Computer literacy, keyboard skills and the capacity to use online information systems and local systems.

Embracing collaboration and innovation, we work as one to lead the change veterans need. We’re not afraid to go the extra mile or seek better ways of doing things. We look out for each other; we value all voices and respect perspectives that may differ from our own; and everything we do, we do with heart.

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