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Manager
2 weeks ago
Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
**Salary**: $62,533.65 - $80,000.00 per year
**Benefits**:
- Free drinks
- Free food
Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Tips
Ability to commute/relocate:
- Point Cook, VIC 3030: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 5 years (required)
- Barista: 3 years (required)
Work Authorisation:
- Australia (required)
