Manager

1 week ago

Point Cook, Australia The Coffeeologist Full time

Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations

**Salary**: $62,533.65 - $80,000.00 per year

**Benefits**:

- Free drinks
- Free food

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Tips

Ability to commute/relocate:

- Point Cook, VIC 3030: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 5 years (required)
- Barista: 3 years (required)

Work Authorisation:

- Australia (required)

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