Principal Adviser Sector Engagement and

3 days ago

Melbourne, Australia Department of Health Full time

Location: Melbourne | CBD

Job type: Full time / Ongoing

Organisation: Department of Health

**Salary**: $127,467 - $170,579

Occupation: Communications, Marketing and Media

Reference: VG/DH/CE/1669360

***:
The Principal Adviser, Sector Engagement and Coordination is a strategic role within the Department of Health's newly established Stakeholder, Community and Consumer best practice team within the Communications and Engagement Branch. The role is central to assisting the department ensure high quality sector engagement and coordination of strategic communications with stakeholders.

It is responsible for leading an engagement portfolio and key to the success of the role is the ability to drive best practice approaches in engagement forums and stakeholder communication channels that enable strong and mutually beneficial relationships and partnerships between the Department and its diverse stakeholders and communities.

**Accountabilities**:

- Working with the Senior Director, Stakeholder and Consumer Engagement, Manager, Sector Engagement and Coordination and peers, embed the new engagement operating model as it applies to the sector engagement team, and a culture of best practice engagement.
- Support the Manager, Sector Engagement and Coordination to establish systems which ensure engagement across portfolios is coordinated, best practice and aligned with the department's strategic objectives.
- Lead the high-profile engagement portfolio which includes but is not limited to stakeholders such as health services, ensuring activity is best practice, responsive to stakeholder needs, coordinated and aligned with the department's strategic objectives, narrative and key messages for different audiences.
- Evaluate engagement activity identifying opportunities for improvement.
- Monitor and support the department's approach to stakeholder relationship management, including active involvement in customer relationship management software, and provide strategic advice to the Communications and Engagement Executive Committee to inform departmental stakeholder and reputation risk management.
- Identify and resolve duplication of engagement within the portfolio, where appropriate to do so.
- Support peers in the delivery of engagement activity across other engagement portfolios within the team.
- Identify and actively manage emerging issues and areas of risk for government, the department and the community, including leading stakeholder research initiatives to ensure engagement approaches meet stakeholder needs and expectations.
- Maintain an understanding of issues impacting the department's stakeholders and investigate and lead engagement projects that develop and review policies, professional standards and operating practices that enhance service delivery, budget effectiveness, efficiency and improved client outcomes.
- Forge strong connections across the department, other government departments and with external stakeholders to facilitate a partnership approach.
- Work with senior management to set and achieve key performance indicators and standards.

**Mandatory Vaccination Policy**

**HOW TO APPLY**:
For this position, you are not required to address each of the key selection criteria in a separate written document.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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