User Experience Designer

1 week ago

Brisbane, Australia Virgin Australia Full time

**Work type**:
Max Term

**Location**:
Brisbane, Sydney

**Job type**:
Digital & eCommerce

**Applications close**:
**User Experience Designer (UX)**:

- Hello. We’re Virgin Australia. And we’re back (in a big way).We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

*** This is a 12 months FTC role based in either Brisbane or Sydney.**

**What you’ll be doing**:Work with Product Managers to identify opportunities that solve customer problems or differentiate our digital experienceDevelop user journeys by using data and voice of customer to surface pain points and opportunities to improve the digital experience.
- Work as part of the digital squads, collaborating with developers, BAs, Product Owners and other designers to deliver real outcomes through the experience

**You’ll be great in this role if you**:

- Experience pushing a design agenda in a corporate environment
- Understanding of the capabilities of HTML, CSS and modern front-end frameworks that relate to design (e.g. REACT)
- Around 3 years' experience in commercial design (e.g. ecommerce) on agency or client/corporate side
- Experience developing service blueprints and service maps
- Familiarity or openness to working with a Lean UX approach
- Design thinking expertise and proficiency in user-centred design/creativity methodologies

**What you’ll get from us**

We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to)
- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the _betterme_ digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial
- Dress for Your Day - enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

**Equality rules**

**COVID-19**

The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.

**Ready to apply?**

We’re ready to hear from you.

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