Operations Controller

**Work type**:
Max Term**Location**:
Perth**Job type**:
Flight Operations**Applications close**:
02 Dec 2024 W. Australia Standard Time

**Operations Controller**:
Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety - in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

Recently awarded “Best Regional Airline” in Australia VARA predominantly conduct charter services throughout regional Western Australia VARA is on a growth path, with the recent announcement of the procurement of eight Embraer E190-E2 aircraft. The future is exciting

**What you’ll be doing**

As an Operations Controller, you'll be at the heart of our operations, managing flight schedules, minimizing disruptions, and ensuring a seamless experience for our passengers and clients. Your quick thinking and problem-solving skills will be critical in helping us maintain schedule integrity and regulatory compliance.

In this role, you'll have a dynamic and varied day, taking charge of operational planning, coordination, and communicating with internal and external stakeholders.

**This is a 12 month full time contract.**

**This will include..**
- **Proactive Problem Solving**: Continuously monitor all aspects of the operation, identify potential impacts, and take action to reduce disruptions.
- **Communication & Coordination**: Be the primary contact for all operational situations, keeping teams informed and ensuring smooth handovers.
- **Disruption Management**: Assess resources, implement disruption plans, and make real-time decisions to keep our network running.
- **Charter Coordination**: Handle the planning and execution of charter services, balancing client needs with operational efficiency.
- **Compliance & Documentation**: Maintain compliance with regulatory, security, and crew requirements while keeping accurate documentation for emergency response.

Undertake trainer role/s for new intake staff where required or ad-hoc training where required and provide assistance with other team members as required both planning and day of Ops. This may extend to another department within the business if required

**You’ll be great in this role if you have**
- A strong understanding of cross-functional operations and crew management.
- An ability to remain calm and decisive in a high-pressure environment.
- Excellent communication skills.
- Solid experience within an Operations Control Centre environment.

**What you’ll get from us**:

- We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to);
- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the _betterme_ digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial
- Dress for Your Day - enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

**When everyone is included, everyone wins**

**Ready to apply?** We’re ready to hear from you.