National Clinical Manager

Circulation
- Who we are: _

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL

**_ The Role _**

The National Clinical Manager will be a key member of the ANZ leadership team, responsible for overseeing the strategic planning, development, and implementation of clinical programs and initiatives across Australia and New Zealand. This individual will serve as a clinical expert, working collaboratively with internal teams, external stakeholders, and customers to ensure the effective delivery of education, training, and support for ZOLL’s advanced medical technologies.

**_ Roles and Responsibilities _**

**Strategic Clinical Leadership**:

- Develop and implement a comprehensive clinical strategy to support ZOLL Medical’s objectives across Australia and New Zealand.
- Partner with the sales and marketing teams to align clinical activities with business goals, ensuring cohesive messaging and impactful outcomes.
- Evaluate market needs and collaborate with product management teams to identify opportunities for new product introductions or enhancements to the existing portfolio.
- Foster a culture of clinical excellence within the organisation, advocating for patient-centric practices and continuous innovation.

**Clinical Education and Training**:

- Design, implement, and evaluate tailored clinical education programs for diverse customer groups, including hospitals, EMS providers, and community healthcare organisations.
- Develop and maintain high-quality training materials such as e-learning modules, hands-on training protocols, and competency assessments.
- Conduct on-site and virtual training sessions, ensuring effective knowledge transfer and optimal use of ZOLL products.
- Regularly update training content to reflect the latest clinical guidelines, regulatory requirements, and product advancements.
- Establish and manage a comprehensive certification program for healthcare professionals to ensure consistent standards of competency.

**Stakeholder Engagement**:

- Establish and maintain long-term relationships with key opinion leaders (KOLs), healthcare organisations, professional associations, and other critical stakeholders.
- Actively participate in healthcare industry conferences, symposia, and trade shows to represent ZOLL as a thought leader in medical technology.
- Collaborate with external partners to organise and deliver joint clinical initiatives such as workshops, seminars, and research studies.
- Gather and incorporate feedback from healthcare providers and patients to drive product improvements and enhance user satisfaction.

**Customer Support**:

- Provide advanced clinical support during product demonstrations, installations, and post-sale activities.
- Assist healthcare professionals with troubleshooting and resolving clinical challenges related to product use.
- Develop a customer feedback loop to continuously improve clinical service delivery and product functionality.
- Work closely with the technical services team to address any product-related concerns, ensuring seamless customer experiences.
- Create and maintain documentation for all clinical support activities to ensure alignment with company and regulatory standards.

**Team Development and Management**:

- Train, and lead a team of clinical educators and specialists, ensuring high levels of competency and professionalism.
- Develop individual performance goals and career development plans for team members to foster growth and engagement.
- Conduct regular team meetings to ensure alignment on clinical priorities, customer feedback, and organisational goals.
- Implement performance metrics to monitor and enhance the effectiveness of the clinical team.
- Promote a culture of collaboration, accountability, and continuous learning within the clinical team.

**Regulatory and Compliance Oversight**:

- Ensure all clinical training programs and materials comply with local, regional, and international regulatory requirements.
- Monitor updates to healthcare industry standards, policies, and legislation, integrating necessary changes into clinical practices.
- Maintain documentation to demonstrate complianc